Client myst%C3%A8re Offres d'emploi - Airdrie, AB

Position : Permanent

Work environment : Remote

Location : Alberta or British Columbia

Salary : $85,000 - $120,000

Position Overview

Hammehr invites applications for the Manager, Client Experience role on behalf of our client for a full-time, permanent opportunity. This position requires a leader who takes action, works directly with their team, and ensures clients receive fast and effective support. The role involves overseeing service delivery while stepping in when needed to resolve escalations, improve processes, and mentor team members. The company provides IT solutions that enhance reliability and reduce downtime, with a trust-based approach focused on expertise rather than sales. The work environment is fast-moving and results-driven, where employees are expected to take ownership, collaborate, and solve meaningful client challenges without micromanagement.

What You’ll Do

• Lead and guide the client experience team, helping them improve their skills and meet service goals
• Step in when needed to assist with escalated client issues, working alongside the team rather than managing from a distance
• Identify service gaps and make improvements to ensure fast response times and effective problem-solving
• Keep track of support data and client feedback to prevent ongoing issues and improve customer satisfaction
• Maintain a strong working relationship with other departments to align service goals with company objectives
• Balance after-hours service demands while keeping workloads reasonable for the team
• Create a work environment where employees feel comfortable asking for help, sharing ideas, and taking responsibility for their work
• Act as a link between clients and technical teams, ensuring clear communication and smooth issue resolution

Basic Qualifications

Preferred Qualifications

The Challenges

Your Impact