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Our client located in Burnaby, British Columbia is seeking an IT Technical analyst responsible for maintaining the end-user working environments, including all end user devices.They include worksta...Voir plusDernière mise à jour : il y a plus de 30 jours
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Winters Technical StaffingBurnaby, British Columbia25,00 $CA par heure
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IT Technical Analyst
Winters Technical StaffingBurnaby, British ColumbiaIl y a plus de 30 jours
Salaire
25,00 $CA par heure
Type de contrat
- Temporaire
Description de posteExperience with PC hardware troubleshooting and repair skills required. Proficient with Windows op. Knowledge of Active Directory. Certifications in Windows system management is a plus. Formal Windows class-room training and certifications Microsoft technologies desired. At least one desktop certification such as A+, CCNA / CCNE, MCSE, MCSA, MTA desired. ITIL certification desired. Experience with ServiceNow or similar ticketing system is preferred. Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through. Ability to balance priorities and work alone or as part of a team equally well. Ability to travel to office for on-site support, as needed. Ability to work under minimal supervision. Good organization skills with attention to details. Ability to document solutions. Good verbal and written communication skills. Excellent time management skills. Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
IT Technical Analyst
Job Description
Our client located in Burnaby, British Columbia is seeking an IT Technical analyst responsible for maintaining the end-user working environments, including all end user devices. They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones.
This will be a day shift position (total hours per week).
Pay rate will be $- / hr.
Starting from July (6 months contract)
RESPONSIBILITIES :
- Must be able to analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions. This technician will be expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.
- This role is expected to be proactive in managing the customer computing experience. As a result of vision execution and operationalizing the work effort, must document processes and procedures for maintenance and support to be used by Helpdesk and Desktop Support.
- This person will be expected to operate as second level desktop support to end-users running workstations and laptops and extend / simplify remote support for global users.
- Pertaining to complex operational issues, must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.
- Troubleshoot basic and advanced software / hardware issues with internal and external customers via phone, email, chat / IM, and remote control / assist software.
- Answer technical and how to use inquiries.
- Provide outstanding customer service.
- Document session notes and complaints in appropriate systems.
- Provide technical account management for customers resolving issues and escalating when appropriate.
- Log and track IT related received goods.
- Log and track IT related software licenses.
- Ability to setup, support and troubleshoot VTC (Video Teleconference).
- Provide fast response and maintain a high level of professionalism at all times.
- Provides reports to management.
- Mentor and support Tech Support team members.
- Build and maintain knowledge base and document procedures.
- Document and manage Product Development issues to resolution.
- Lead / assist with training and quality improvement programs.
- Assist with other duties or projects, as assigned.
- Collaborate with Engineering and all other supportive departments. May also require interaction with external vendors and / or customers.
- High level of integrity with a strong work ethic.
Requirements