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Description
Job Title : Call Center Agent
Location : Hamilton, ON
Department : Customer Service
Reports To : Call Center Supervisor
We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will handle incoming and outgoing customer calls, address inquiries, resolve complaints, and provide information about our products and services. This role requires strong communication skills, a positive attitude, and a commitment to delivering exceptional customer experiences.
Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, complaints, and requests related to products or services.
- Provide accurate information, troubleshoot issues, and offer effective solutions.
- Maintain a high level of product knowledge to address customer needs effectively.
- Document and update customer records in the database with complete and accurate details.
- Escalate complex issues to supervisors or relevant departments as necessary.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and resolution rate.
Skills, Knowledge and Expertise
Benefits
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.