Call center Offres d'emploi - Terrebonne, QC
Créer une alerte emploi pour cette recherche
Call center • terrebonne qc
Dernière mise à jour : il y a 1 heure
Reports to the Senior Director – Call Center and Dispatch, the Call Center Manager plays a key role in coordinating and managing the daily activities of the department to ensure efficiency, product...Voir plusDernière mise à jour : il y a 1 heure
Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generation...Voir plusDernière mise à jour : il y a 21 jours
Intelcom | Dragonfly operates more than 100 sorting stations and runs operations across three continents.As Canada’s leader in last-mile logistics, we have a clear vision : to deliver fast, accurate...Voir plusDernière mise à jour : il y a 7 jours)
Provide sound advice with every customer interaction, contributing to an exceptional customer experience.Provide courteous, efficient, and professional customer service to ensure inquiries, advice ...Voir plusDernière mise à jour : il y a plus de 30 jours
Automotive glass technology is helping transform how we experience the road.Speedy Glass, Lebeau vitres d’auto.We welcome applications from everyone, and are firmly committed to diversity, equity a...Voir plusDernière mise à jour : il y a 6 jours
ServiceNow Certified System Administrator (CSA).The ServiceNow Developer will be responsible for configuring, enhancing, and integrating ServiceNow modules to support enterprise digital initiatives...Voir plusDernière mise à jour : il y a 13 jours
Subsidised public transportation.Heures de travail : 30 hours per week.Voir plusDernière mise à jour : il y a 2 jours
Island of Montreal, Brossard, Saint-Hubert, Laval .English or French Essential (Either / OR) .Job Closing Date (YYYY-MM-DD) : 2026-02-28.
Canada Post is an exciting place to work! And you can be part o...Voir plusDernière mise à jour : il y a plus de 30 jours
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your de...Voir plusDernière mise à jour : il y a 4 jours
You are a dynamic individual interested in learning new technologies.A person with a lot of initiative who has manual skills and likes to put them into practice.
AW Chesterton offers you a stimulati...Voir plusDernière mise à jour : il y a plus de 30 jours
The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ...Voir plusDernière mise à jour : il y a plus de 30 jours
Join a global team dedicated to improving the societies we live in through sustainable, electric mobility.At Polestar, we don't just drive innovation in our cars – our entire business model is diff...Voir plusDernière mise à jour : il y a 4 jours
About Rivian Rivian is on a mission to keep the world adventurous forever.This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract...Voir plusDernière mise à jour : il y a 14 jours
At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment.
We are dedicated to supporting our local communities and doing our...Voir plusDernière mise à jour : il y a plus de 30 jours
Start your career with Enterprise Mobility! We’re.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can coun...Voir plusDernière mise à jour : il y a plus de 30 jours
Possibility of permanent and temporary positions.Class 6 – from $51,173 to $78,728 / year - We recognize years of experience directly related to the position for salary placement.Do you love the ad...Voir plusDernière mise à jour : il y a plus de 30 jours
Remote Telecommute Work From Home Job Description : .We are looking for remote, telecommuting candidates from all types of work backgrounds and skill levels to join us.
This is a flexible, work from h...Voir plusDernière mise à jour : il y a plus de 30 jours
Job Description : • • Vous avez une expérience de pilote d’essais, vous avez travaillé dans le domaine des essais en vol de production / d’acceptance client et vous souhaitez évoluer et développer de ...Voir plusDernière mise à jour : il y a 13 jours
- Nouvelle offre
Call Center Manager
AIM Kenny U-PullLaval, Québec, CanadaTemps plein
Purchasing specialist call center agent
American Iron & MetalLaval, QC, CATemps plein +1
Package Handler - ON CALL ( 5 : 30 AM - 11 : 30 AM)
IntelcomCanada, Quebec, AnjouTemporaire
Bilingual Contact Center Rep IV, Life and Health
The Toronto-Dominion Bank (Canada)Laval, QuébecTemps plein
Service Center Operations Assistant (part-time, temporary) Chomedy - Lebeau
Belron CanadaLaval, QCTemps partiel
ServiceNow Developer
Astra North Infoteck Inc.Laval, QcTemps plein
manager - retail store chain
Optical CenterMontréal-Nord, QC, CAPermanent
Letter Carrier - Delivery Agent on call
Canada PostLaval, QCPermanent
Associé de magasin de détails a temps partiel HomeSense- Smart Center Lachenaie
HomesenseTerrebonne, Quebec, J6V 0A8Temps partiel
Shipper / Receiver / Repair Centre Technician - bilingual montreal east
Randstad CanadaAnjou, Quebec, CAPermanent
Quick Apply
Représentant du support à distance bilingue - 24 $ / heure
Teladoc HealthAnjou, QuebecTemps plein
Customer Experience Advisor
PolestarMascouche, Quebec, CATemps plein
Quick Apply
Product Guide III (Part-time) - Laval Service Center
RivianLaval, CanadaTemps plein +1
Client Service Representative - $21.50 / h - Remote
JunkLuggers CanadaLaval, QuebecTélétravail
Temps plein
Management Trainee
Enterprise HoldingsSaint Leonard, QC, CATemps plein +1
911 Dispatcher
Ville de LavalLaval, QC, CATemps plein +2
Entry-Level Research Assistant (Remote)
FocusGroupPanelLaval, Quebec, CanadaTélétravail
Temps plein +1
- Offre sponsorisée
Pilote d'essai de production / Production Test pilot
Airbus Canada Limited PartnershipLaval, Quebec, CanadaTemps plein +1
- Sherbrooke, QC (de 37,928 $ à 65,000 $ year)
- Blainville, QC (de 29,250 $ à 63,700 $ year)
- Bois-des-Filion, QC (de 27,056 $ à 63,700 $ year)
- Côte-des-Neiges, QC (de 27,788 $ à 61,796 $ year)
- Sainte-Thérèse, QC (de 31,200 $ à 57,838 $ year)
- Sainte-Anne-des-Plaines, QC (de 29,738 $ à 55,639 $ year)
- Saint-Laurent, QC (de 31,200 $ à 54,110 $ year)
- Saint-Jean-sur-Richelieu, QC (de 31,200 $ à 54,110 $ year)
- Côte-Saint-Luc, QC (de 31,200 $ à 54,110 $ year)
- Saint-Léonard, QC (de 31,200 $ à 54,110 $ year)
Call Center Manager
AIM Kenny U-PullLaval, Québec, CanadaIl y a 1 heure
Type de contrat
- Temps plein
Description de posteYou have 10 years of experience in customer service, including at least 5 years in a team management role (supervision or coordination). You have excellent communication, leadership, and problem-solving skills. You have a strong ability to analyze performance indicators, good analytical skills and strong ability to implement practical action plans. You are proficient with computer tools and call center management systems (CRM, telephony, performance tracking). A competitive wage + annual bonus Group insurance after 3 months Group RRSP with employer matching contribution up to 3.5% Opportunities for advancement within the company Exclusive employee discounts on parts at any Kenny site Free coffee onsite Free onsite parking
Job Description
Reports to the Senior Director – Call Center and Dispatch, the Call Center Manager plays a key role in coordinating and managing the daily activities of the department to ensure efficiency, productivity, and high-quality service delivery to customers.
Working closely with the management team, he or she ensures that performance objectives are met while fostering an engaging, healthy, and talent-retentive work environment.
What you're responsible for :
- Managing the daily operations of the call center to ensure effective coverage, service quality, and adherence to performance indicators.
- Establishing structure, guidelines, regular meetings, evaluations, and continuous improvement initiatives to support call center operations.
- Supporting and coaching supervisors to achieve individual and collective performance goals.
- Reviewing workforce planning on an annual and regular basis and aligning with talent acquisitions.
- Identifying opportunities for process improvement and propose solutions to optimize productivity and customer experience.
- Collaborating with the Senior Director in monitoring performance indicators (KPIs), analyzing results, and implementing action plans to achieve targets.
- Supporting the implementation of quality assurance programs and training plans to enhance agent performance.
- Ensuring compliance with company policies, procedures, and service standards.
- Contributing to the preparation of performance reports and providing operational recommendations to management.
- Identifying and developing processes to improve efficiency, productivity, and workflow while ensuring compliance with internal and external controls.
- Participating actively in the budget preparation, analyse monthly and provide visibility on performance and gaps.
- Analysing any performance gaps, proposing action plans and ensuring follow-up on actions implemented.
- In collaboration with internal partners, developing a training program based on training needs for current employees and new employees.
Qualifications
To join our team :
Additional Information
What we offer :
American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.