Call center Offres d'emploi - Pembroke, ON
Dernière mise à jour : il y a 12 heures
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- Offre sponsorisée
IVR
AvanciersOntario, Canada This role covers both Development and Support.Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test aligned to business needs and in accordance with tech...Voir plusDernière mise à jour : il y a 8 jours
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IVR
AvanciersOntario, CanadaIl y a 8 jours
Description de poste4+ years of experience in DTMF IVR application development (Contact Center) Relevant technologies include but are not limited to : Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc. Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server) Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop) Experience in Analysis of speech, speech repair and fine tuning of NLU and developing NLU IVR is a plus Understanding of AWS, Google Cloud and Microsoft Azure. High comfort level in leading the build / support (7 / 24 / 365) of highly complex and / or comprehensive applications / systems Familiarity with tools like JIRA, Cyara and Confluence Strength in identifying root causes and implementing targeted and controlled remediation plans Strong verbal and written communication skills are essential Self-motivated team player with high energy and ability to work independently as well as within a team Hands-on experience with various SDLC including waterfall, agile and extreme methodologies Experience working within a large-scale Financial Enterprise environment
Role : IVR Developer
Location : Toronto(Hybrid)
Salary
- This role covers both Development and Support.
- Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test aligned to business needs and in accordance with technology architecture standards
- In conjunction with the Solution Architect, assist the Application Owner, Development Manager and Technical Delivery Lead by providing effort estimates for new projects and initiatives
- Develop, implement, support and improve solutions / processes that maximize system availability, efficiency / effectiveness and minimize / prevent problems / issues
- Identify and address any issue that affects the integrity of the application (e.g. cross-capability / release issues)
- Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding
- Continuously enhance knowledge / expertise in own area and keep current with leading-edge technologies, emerging trends / developments and grow knowledge of the business, applications, infrastructure, analytical tools and techniques
- Performs complex to difficult technical tasks independently and resolves highly complex and multifaceted development related problems
- Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind
Requirements