Call center Offres d'emploi - Orangeville, ON

Our client is a dynamic and growing team dedicated to enhancing safety and well-being for seniors in care facilities and independent living environments. As a Technician Lead, you will play a key role in designing, installing, and maintaining safety and communication systems tailored to senior care needs. This is a hands-on role that combines technical expertise with client interaction to deliver reliable and innovative solutions.

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to [email protected]

Advantages

Comprehensive compensation package with health care benefits

Excellent career path and progression

On-site parking

Paid time-off

Responsibilities

Conduct site visits to gather specifications for both new installations and upgrades in senior care facilities.

Install and service a range of systems, including IP-based CCTV, NVR / DVR, intercoms, nurse call systems, Wanderguard systems, and telephony systems.

Set up and connect Cat 5 / Cat 6 communication cables and configure IP addresses for cameras, phones, alarms, and other networked devices.

Test, troubleshoot, and adjust equipment to ensure all systems perform efficiently and reliably.

Read and interpret electrical drawings and building plans to design and implement system installations effectively.

Prepare detailed equipment lists and requirements for projects in senior care facilities.

Manage and execute all service-related tasks, either remotely or through on-site visits.

Provide technical support and assistance to customers via phone, email, or remote access, ensuring prompt issue resolution.

Deliver training to clients and end-users as needed to ensure proper system use.

Support additional tasks and projects as assigned by the team.

Qualifications

College degree or diploma in IT or a related field is preferred.

1-3 years of experience in a technical support role, ideally in the senior living or a related industry.

Hands-on experience with installing and maintaining nurse call systems, telephony systems, Wi-Fi networks, structured cabling, and Wanderguard systems is an asset.

Proficient in computer skills, including familiarity with MS operating systems, office software, and system configuration tools.

Core Competencies

Strong communication and interpersonal skills, with the ability to build positive relationships with clients and colleagues.

Customer-focused approach, promptly addressing needs and providing professional support.

Detail-oriented with the ability to recommend tailored products and solutions.

Ability to work safely, efficiently, and collaboratively as part of a team.

WHMIS, Heights, and Site Safety certifications for construction projects.

A valid Class G driver’s license with a clean driving record (vehicle ownership is a plus).

Summary

Our client is a dynamic and growing team dedicated to enhancing safety and well-being for seniors in care facilities and independent living environments. As a Technician Lead, you will play a key role in designing, installing, and maintaining safety and communication systems tailored to senior care needs. This is a hands-on role that combines technical expertise with client interaction to deliver reliable and innovative solutions.

If you feel that this role is interesting, and your profile is a good fit, I'd love to hear from you! The best and fastest way to get a response is to submit your updated resume to [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.