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Call center • la prairie qc

Dernière mise à jour : il y a 2 heures
Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comMontreal, QC, Canada
Temps plein
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Call Center Agent - Cruises

Bilingual Call Center Agent - Cruises

Air Canada VacationsWestmount, Montreal (administrative region), CA
Temps plein +1
Vacances Air Canada Vacations - Montreal Office, 1440 St-Catherine West, Montreal, Quebec, Canada.Posted Tuesday, January 20, 2026 at 5 : 00 a. POSITION STATUS : Permanent – Full-Time.DEPARTMENT : Call ...Voir plusDernière mise à jour : il y a 12 jours
Service Center Agent

Service Center Agent

Randstad CanadaMontréal, Quebec, CA
Temporaire
Quick Apply
A leader in the field of distribution and technical support is currently seeking a Service Center Agent to join its Montreal team. This strategic role within the operational center located in Pointe...Voir plusDernière mise à jour : il y a 23 heures
Call Center Team Lead

Call Center Team Lead

UAP Inc.Montreal, Quebec, Canada
Temps plein
As a Team Leader your role will be to respond to customer calls / emails and make decisions to provide an exceptional experience. It is a regular full-time position located in Montreal.We offer a comp...Voir plusDernière mise à jour : il y a 12 jours
  • Offre sponsorisée
Call Center Talent Acquisition Specialist (High Volume)

Call Center Talent Acquisition Specialist (High Volume)

Confidential JobsMontreal, QC, Canada
Temps plein
Nous sommes à la recherche d’un(e) spécialiste en acquisition de talents bilingue, dynamique et motivé(e), qui s’épanouit dans un environnement rapide et à fort volume. Ce poste est idéal pour une p...Voir plusDernière mise à jour : il y a plus de 30 jours
Call Center Agent : No experience necessary! (Ontario)

Call Center Agent : No experience necessary! (Ontario)

Sekure MerchantsMontreal, QC H3B2E3, CAN
Temps plein +1
Sekure is currently offering a signing bonus of $500!!! (Conditions apply – please read on for details).We’re looking for persuasive individuals in search of an exciting new challenge to join our g...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Call Center Agent

Bilingual Call Center Agent

360.AgencyMontreal (administrative region), QC, CA
Temps plein
The Bilingual Call Center Agent is the main point of contact for 360.Your mission : handle incoming calls and requests from our clients while delivering a VIP customer experience! These requests cov...Voir plusDernière mise à jour : il y a 12 jours
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

code4Hampstead, Canada
Télétravail
Temps plein +1
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No Call Center Representative Agent experience needed.Call ...Voir plusDernière mise à jour : il y a 3 jours
  • Offre sponsorisée
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Montreal, QC, Canada
Télétravail
Temps plein +1
Job Title : Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week). Our company is seeking individuals to part...Voir plusDernière mise à jour : il y a plus de 30 jours
Team Leader, Call Center

Team Leader, Call Center

AltasciencesMontreal, Montreal (administrative region), CA
Temps plein
About Altasciences : we move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them.We live our values of Empl...Voir plusDernière mise à jour : il y a plus de 30 jours
Montreal Financing Customer Advisor – Call Center

Montreal Financing Customer Advisor – Call Center

Banque Nationale du CanadaMontreal (administrative region), QC, CA
Temps plein
A leading financial institution in Montreal seeks a Customer Service Agent to support clients with their financing needs, including loans and mortgages. You'll provide personalized service by taking...Voir plusDernière mise à jour : il y a 26 jours
Responsable du centre d'appels | Head of Call Center

Responsable du centre d'appels | Head of Call Center

Victoria Park MedispaMontreal, QC, Canada
Temps plein
Job Description : \n\nSalary : Victoria Park offre les meilleurs services de mdispa dans ses 27 emplacements travers le Canada. Nous sommes dirigs par des spcialistes, des chirurgiens plasticiens et de...Voir plusDernière mise à jour : il y a plus de 30 jours
Automotive Call Center Leader

Automotive Call Center Leader

NAPA CanadaMontreal West, QC, CA
Temps plein
A leading auto parts distributor in Montreal West is seeking a Manager for their Call Centre team.This role requires 5–7 years of experience in the B2B industry, including managing personnel, finan...Voir plusDernière mise à jour : il y a 5 jours
  • Nouvelle offre
Data Center Technician - 24 / 7 On-Call & Repairs

Data Center Technician - 24 / 7 On-Call & Repairs

Amazon JobsMontreal (administrative region), QC, CA
Temps plein
Une entreprise technologique de premier plan, basée à Montréal, est à la recherche d'un technicien de centre de données pour rejoindre son équipe. Ce rôle implique le dépannage matériel informatique...Voir plusDernière mise à jour : il y a 2 heures
Conseiller Tesla Virtuel | Tesla Advisor, Inside Sales Outbound Call Center

Conseiller Tesla Virtuel | Tesla Advisor, Inside Sales Outbound Call Center

TeslaMontreal (administrative region), QC, CA
Temps plein
Tesla est à la recherche d'un conseiller en ventes internes sur place pour nous aider à accomplir notre mission d'accélérer la transition mondiale vers l'énergie durable tout en créant des clients ...Voir plusDernière mise à jour : il y a 5 jours
Bilingual Call Center Agent

Bilingual Call Center Agent

360.Agency Inc.Montreal (administrative region), QC, CA
Temps plein
The Bilingual Call Center Agent is the main point of contact for 360.Your mission : handle incoming calls and requests from our clients while delivering a VIP customer experience!.These requests cov...Voir plusDernière mise à jour : il y a 25 jours
Team Leader, Call Center

Team Leader, Call Center

Altasciences Co.Montreal, Montreal (administrative region), CA
Temps plein
By clicking the Accept button, you agree to us doing so.Learn more : Team Leader, Call Center page is loaded## Team Leader, Call Centerremote type : On-sitelocations : Montreal, Quebectime type : ...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Call Center Specialist (EN / FR)

Bilingual Call Center Specialist (EN / FR)

Insight GlobalMontreal (administrative region), QC, CA
Temps plein
A leading global insurance company in Montreal is seeking a bilingual Call Center Representative.The role involves managing calls, coordinating vehicle pickups, and ensuring timely processing of cu...Voir plusDernière mise à jour : il y a 2 jours
Call Center Representative Agent Work At Home - Part Time Paid Panelists

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupBrossard, Quebec, CA
Télétravail
Temps plein +3
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify. No call center representative agent experience needed.Call ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Call Center & Contact Center Professionals

Call Center & Contact Center Professionals

Hire Resolve.comMontreal, QC, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)

Requirements

  • Education / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager)
  • Core capabilities :
  • People leadership, coaching, performance management, and change delivery
  • KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial)
  • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
  • Quality assurance, training design, escalation / complaints management, and CX improvement
  • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools)

    • Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development