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Call center • brossard qc

Dernière mise à jour : il y a 1 jour
Analyste principal.e, Gestion des effectifs – Centre d’appels

Analyste principal.e, Gestion des effectifs – Centre d’appels

Fairstone BankMontreal, Quebec
55 000,00 $CA par an
At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solut...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Bilingual Customer Service / Call Center

Bilingual Customer Service / Call Center

SEB Admin Services Inc.Montréal, Quebec, Canada
CDI
SEB overview : We are a technology company that designs and develops products and services to improve the administration of benefits. Our FlexPlus ™ solutions transform our customers' business process...Voir plusDernière mise à jour : il y a 18 jours
Supervisor- Conference Center

Supervisor- Conference Center

KPMG-CanadaMontreal, Quebec, Canada
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.Supervise and manage...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
barista - Store# 04069, ROCKLAND CENTER

barista - Store# 04069, ROCKLAND CENTER

Starbucksmontréal (mont-royal), Canada
Temps plein +1
Joignez-vous à nous et inspirez l’âme café après café! Chez Starbucks, tout repose sur les interactions.Les gens sont au cœur de tout ce que nous sommes, particulièrement ceux qui font partie de no...Voir plusDernière mise à jour : il y a 7 jours
Call Center Agent : No experience necessary! (Ontario)

Call Center Agent : No experience necessary! (Ontario)

Sekure MerchantsMontreal, QC H3B2E3, CAN
45 000,00 $CA – 50 000,00 $CA par an
Temps plein
Sekure is currently offering a signing bonus of $500!!! (Conditions apply – please read on for details).We’re looking for persuasive individuals in search of an exciting new challenge to join our g...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual - Centralized Call Centre Representative

Bilingual - Centralized Call Centre Representative

Black & McDonaldMontreal, QC
23,75 $CA par heure
The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor.Their primary focus is to support work order creation for the FMO and Service departments to ensure the ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Agent, Call Center

Agent, Call Center

Vacances Air Canada / Air Canada VacationsMontréal, QC, Canada
17,00 $CA par heure
Temps plein +1
Position Type : Permanent, Full-time (37.Shift type : days, evenings, weekends, statutory holidays.Training : Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9...Voir plusDernière mise à jour : il y a 18 jours
Supervisor- Conference Center

Supervisor- Conference Center

KPMGMontreal, Quebec, Canada
Temps plein
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.Supervise and manage...Voir plusDernière mise à jour : il y a plus de 30 jours
Custormer Service - Call Center

Custormer Service - Call Center

TEKsystemsMontreal,QC,Canada
23,92 $CA par heure
Gérer entre 40 et 60 appels entrants de clients via divers canaux de communication (téléphone / email) pour offrir une expérience client exceptionnelle à chaque interaction.Répondre avec empathie à u...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Service Agent

Customer Service Agent

iQorMontreal, Quebec, Canada
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.The Customer Ser...Voir plusDernière mise à jour : il y a 9 jours
Hairdresser (On-Call) (French Services)

Hairdresser (On-Call) (French Services)

CBC / Radio-CanadaMontreal, QC
19,00 $CA par heure
Temps partiel
Hairdresser (On-Call) (French Services).Position Language Requirement : .French (Reading), French (Speaking), French (Writing). At CBC / Radio-Canada, we create content that informs, entertains and conn...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Manager, Distribution Center

Manager, Distribution Center

Fed Supplymontréal, qc, Canada
CDI
Hello ! I'm Anissa, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs ...Voir plusDernière mise à jour : il y a 6 jours
Operations Manager - Data Center / Data center

Operations Manager - Data Center / Data center

Atout recrutementMontréal, QC, Canada
130 000,00 $CA – 158 000,00 $CA par an
Notre client alimente, refroidit, protège et connecte la technologie des plus grands joueurs hyperscale, des fournisseurs de solutions infonuagiques et des grandes entreprises.Présente en Amérique ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Building Technician (Data Center)

Building Technician (Data Center)

Haysmontréal, qc, Canada
Temps plein +1
Job : Data Center Facilities Technician / MMF / Stationary Engineer.Location : Montreal or West Island.Salary : Competitive compensation package based on experience. Shift : 3-4-4-3 (Day, evening, night...Voir plusDernière mise à jour : il y a 1 jour
Call Centre Operator (VAS)

Call Centre Operator (VAS)

EquinoxMontreal, QC, CA
200,00 $CA par jour
Quick Apply
Services Marketing Équinox ont un centre d'appels situé sur la Côte-de-Liesse à Montréal (QC).Forte de plus de 20 ans d'expérience, l'entreprise est un leader de...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Advisor, Call Center (Full Time)

Advisor, Call Center (Full Time)

Laurentian BankMontreal, Quebec, Canada
Temps plein
At Laurentian Bank, we believe we can change banking for the better.Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employee...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMontreal, Quebec, Canada
850,00 $CA par semaine
Télétravail
Remote Market Research Panel Call Center Agent Welcome (Part Time / Full Time) No Experience.Our company is looking for qualified candidates to take part in paid national and local focus groups c...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Business center supervisor / Legal field

Business center supervisor / Legal field

Randstad CanadaMontréal, Quebec, CA
500,00 $CA par semaine
CDI
Quick Apply
Are you looking for a new administrative challenge? Are you interested in a supervision role in the legal sector?.Are you looking to join an organization that fosters the personal development of i...Voir plusDernière mise à jour : il y a plus de 30 jours
Analyste principal.e, Gestion des effectifs – Centre d’appels

Analyste principal.e, Gestion des effectifs – Centre d’appels

Fairstone BankMontreal, Quebec
Il y a plus de 30 jours
Salaire
55 000,00 $CA par an
Description de poste

At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together and with our customers. We help Canadians find the right solution to meet their needs with a variety of products and services. Our values and principles guide the actions we take to ensure our customers get the best experience possible.

Be part of our talented and growing team! We are currently looking for a Senior Analyst, Contact Center Workforce Management to join our team, reporting to the Senior Director, Improvement of Operational Processes.

As a Senior Analyst, Contact Center Workforce Management, you will provide ongoing operational analysis, advanced planning, and scheduling to ensure optimal staffing levels, meet service level objectives, and improve overall efficiency within our call center operations. You will collaborate with senior management to forecast call volumes, project staffing needs, and manage budgetary expenses.

WHY JOIN US?

BECAUSE WE ARE PROUD TO BE One of Montreal's Top Employers for 2024 for the fourth consecutive year by the editors of

WE OFFER :

  • Work-Life Balance : Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
  • Wellness : Tailored well-being solutions available 24 / 7.
  • Development : Access to Fairstone Academy for comprehensive training and skill development.

WHAT WILL YOU WORK ON?

  • Operational Analysis & Improvement :
  • Conduct ongoing analysis of call center operations to identify opportunities for improvement.

  • Implement necessary changes to enhance quality and efficiency, measured by key business indicators (e.g., cost per call, cost per member, service level, occupancy).
  • Scheduling & Planning :
  • Develop agent schedules to effectively manage contact volumes and meet service level targets.

  • Utilize Verint WFM software to determine optimal staffing requirements and work schedules.
  • Staffing Management :
  • Manage and optimize staffing levels using Verint WFM software to meet multi-system service level objectives.

  • Forecast staffing needs for multiple call center teams to ensure consistent service levels.
  • Forecasting & Budgeting :
  • Collaborate with senior management to accurately forecast call volumes and analyze historical data.

  • Assist in projecting budgetary expenses, determining future costs, and planning training schedules for new hires.
  • Performance Analysis :
  • Analyze call center performance history to establish goals for shrinkage, adherence, and occupancy.

  • Determine optimal off-production activities to balance efficiency and agent well-being.
  • Long-term Staffing Projections :
  • Forecast short-term and long-term call volume expectations.

  • Project staffing requirements to meet service levels, ensuring adequate coverage and responsiveness.
  • COQC

    WHO ARE WE LOOKING FOR

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Bilingual (French and English)
  • 3-5 years of experience in workforce management within a call center environment.
  • Proven experience using Verint WFM software is required.
  • Strong analytical skills with the ability to interpret data and provide actionable insights.
  • Excellent organizational and planning abilities.
  • Ability to work independently and collaboratively with senior management and call center teams.
  • Proficiency in forecasting and scheduling, with a deep understanding of call center metrics.
  • We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

    WE ARE PROUD TO BE : Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

    Learn more :