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Job Description
- This role will mostly be remote however the team comes into office roughly 1x per month in Waterloo, ON.
- P lease ensure you are available to commute occasionally to Waterloo before applying.
What You’ll Do :
The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastructure, business communication and other telephony platforms. The Telephony Administrator is responsible for supporting Orbit’s contact center and unified communication solutions with a primary focus on the day-to-day support and operations. This role will also contribute to internal projects as needed, during which the focus will be on the design, customization, implementation, and optimization of CCaaS (Contact Centre as a Service) solutions.
Reporting to the Manager of Information Technology Services, you’ll be responsible for :
Qualifications
Let’s Talk About You :
This is the unique blend of skills and experience we would love to see in an ideal candidate :