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Call center Offres d'emploi - Angus, ON

Dernière mise à jour : il y a 8 heures
  • Offre sponsorisée
NICE CXone Administrator

NICE CXone Administrator

Tundra Technical SolutionsOntario, Canada, Canada
Temps plein
This role will mostly be remote however the team comes into office roughly.The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastruc...Voir plusDernière mise à jour : il y a 2 jours
  • Offre sponsorisée
  • Nouvelle offre
Emergency Room RN-FT Nights, Ontario

Emergency Room RN-FT Nights, Ontario

HealthEcareers - ClientOntario, CA
Temps plein
As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance with established standards of care, policies, and procedures.Demonstrates perf...Voir plusDernière mise à jour : il y a 8 heures
  • Offre sponsorisée
Senior Mechanical Engineer (Hybrid)

Senior Mechanical Engineer (Hybrid)

Affinity SearchON, Canada
Temps plein
We are a growing agency that helps businesses from different industries scale.Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are s...Voir plusDernière mise à jour : il y a 7 jours
Cisco Call Manager Voice Engineer

Cisco Call Manager Voice Engineer

MIR Digital SolutionsON, Canada
Temps plein
Quick Apply
About MIR Digital : At MIR Digital, we're more than a company-we're a collective of innovators, builders, and change-mak...Voir plusDernière mise à jour : il y a 6 jours
Early Childhood Assistant (On Call Relief / Supply Work)

Early Childhood Assistant (On Call Relief / Supply Work)

Yonge Street MissionOntario, CA
31,14 $CA –39,37 $CA par heure
Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Associate Customer Support

Associate Customer Support

Tech MahindraOntario, Canada, Canada
Temps plein
Job role : Associate - Customer Support and Retention.On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolvin...Voir plusDernière mise à jour : il y a 6 jours
Family Medicine Physician

Family Medicine Physician

HealthCare TalentOntario, CA
260 000,00 $CA – 350 000,00 $CA par an
Join our Hesperia or Apple Valley, CA Team!.Salary Range $260,000 - $350,000 (depending on location).Medical Degree (MD, DO) with a minimum of 3 years of Family Practice Residency.At least two (2) ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Manager, Grid Operations & Emergency Management

Manager, Grid Operations & Emergency Management

PSG leadership Inc.Regional Municipality of Durham, ON, Canada
Temps plein
Our client, within the Utilities / Energy space, is committed and dedicated to delivering outstanding service to their residential clients. They are the fourth largest municipally owned distributors i...Voir plusDernière mise à jour : il y a 4 jours
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Mainframe System Programmer (z / os, zSeries,infrastructure)

Mainframe System Programmer (z / os, zSeries,infrastructure)

CGIOntario, Canada, Canada
Temps plein
Administration and support of zSeries systems in a large network environment / complex multi-client, multi-vendor and multi-protocol systems. Participation in the evolution of the zSeries platform b...Voir plusDernière mise à jour : il y a 5 jours
Personal Care Specialist (12 Month Contract)

Personal Care Specialist (12 Month Contract)

Innomar StrategiesRemote, ON
16,00 $CA par heure
Télétravail
Temps plein
Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...Voir plusDernière mise à jour : il y a plus de 30 jours
WFH Customer Service Representative / Collector

WFH Customer Service Representative / Collector

NCRI Inc.Ontario
16,00 $CA par heure
Télétravail
NCRI is growing stronger and is seeking a WFH Customer Service Representative / Collector to join our motivated and growing family. Our future colleagues will be team-oriented, performance-driven, and...Voir plusDernière mise à jour : il y a plus de 30 jours
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IVR

IVR

AvanciersOntario, Canada, Canada
Temps plein
Role : IVR DeveloperLocation : Toronto(Hybrid) Salary This role covers both Development and Support.Build / Develop / Support DTMF IVRs (Integrated Voice Response) and perform unit / component test...Voir plusDernière mise à jour : il y a 10 jours
Remote Customer Service Representative

Remote Customer Service Representative

International SOSON, CA
20,00 $CA par heure
Télétravail
Aspire Lifestyles- Remote Customer Service Representative.Do you have a passion for customer service and want to build a career with a company that values work-life-balance, promotes from within, a...Voir plusDernière mise à jour : il y a plus de 30 jours
Consumer Relations Associate [Part Time, Bilingual]

Consumer Relations Associate [Part Time, Bilingual]

Dorel IndustriesOntario, Canada
42,50 $CA par heure
Consumer Relations Associate [Part Time, Bilingual].Arkansas, USA • Columbus, IN, USA • Dowagiac, MI 49047, USA • Montreal, QC, Canada • North Carolina, USA • Ontario, Canada • Savannah, GA, USA • ...Voir plusDernière mise à jour : il y a plus de 30 jours
registered nurse (R.N.)

registered nurse (R.N.)

Lawbell Senior Home Care ServicesON, CA
30,00 $CA –40,00 $CA par heure
Temps plein +2
Hours : 24 to 40 hours per week.Experience : 7 months to less than 1 year.Relocation costs not covered by employer.Nursing home / home for the aged. Assist health care practitioners during examinations ...Voir plusDernière mise à jour : il y a plus de 30 jours
Call In School Bus Driver

Call In School Bus Driver

York Region District School BoardOntario, Canada
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LOCATION : Route 240K – Rolphton, Deep River, Chalk River, to Pembroke daily Pembroke STATUS : Casual HOURS : 5- 7 hours per day, when called in START DATE : Immediately SALARY RANGE : $19.UNION AFFIL...Voir plusDernière mise à jour : il y a plus de 30 jours
Seasonal Warehouse Associate - Southern Cal Distribution Center

Seasonal Warehouse Associate - Southern Cal Distribution Center

Nordstrom IncOntario, CA
20,65 $CA par heure
Working at Nordstrom's SoCal Distribution center is exciting, fast-paced, and means being part of something we think is pretty awesome. Enjoy working in a climate-controlled environment with the hig...Voir plusDernière mise à jour : il y a plus de 30 jours
Bilingual Call Center Representative (French / English)

Bilingual Call Center Representative (French / English)

Canadian Tire CorporationEmplacement mobile Ontario [F009]
27,00 $CA –28,00 $CA par heure
Bilingual Call Center Representative - (French / English).Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to c...Voir plusDernière mise à jour : il y a plus de 30 jours
Inside Sales Professional

Inside Sales Professional

Rentokil InitialOntario, Canada
100 000,00 $CA – 250 000,00 $CA par an
About Rentokil-Terminix : Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control.O...Voir plusDernière mise à jour : il y a plus de 30 jours
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B2B Cold Outreach Copywriter

B2B Cold Outreach Copywriter

UpgradeCanada, ON, ca
We are a growing agency that helps businesses from different industries scale.Our team members are results-driven individuals who like to move fast, get the job done, and have fun doing it.We are s...Voir plusDernière mise à jour : il y a 23 jours
NICE CXone Administrator

NICE CXone Administrator

Tundra Technical SolutionsOntario, Canada, Canada
Il y a 2 jours
Type de contrat
  • Temps plein
Description de poste

NICE CXone Administrator

Job Description

  • This role will mostly be remote however the team comes into office roughly 1x per month in Waterloo, ON.
  • P lease ensure you are available to commute occasionally to Waterloo before applying.

What You’ll Do :

The Telephony Administrator is a telephony, communications and contact center expert who focuses on call center infrastructure, business communication and other telephony platforms. The Telephony Administrator is responsible for supporting Orbit’s contact center and unified communication solutions with a primary focus on the day-to-day support and operations. This role will also contribute to internal projects as needed, during which the focus will be on the design, customization, implementation, and optimization of CCaaS (Contact Centre as a Service) solutions.

Reporting to the Manager of Information Technology Services, you’ll be responsible for :

  • Supporting Orbit’s Nice CXOne telephony technical environment
  • Troubleshooting and resolving technical issues related to contact center operations, escalating when necessary.
  • Managing day-to-day operations, including user and script modifications.
  • Providing day-to-day second level support to end users and ServiceDesk staff.
  • Working closely with various business and technology stakeholders to gather the business and technical requirements needed to design, implement, and support Orbit’s NICE CXone environment.
  • Assessing the performance of the Nice CXoneand suggesting and implementing system enhancements when necessary.
  • Building and / or modifying call flows where necessary through collaboration with partners, business stakeholders , vendors, and third-party providers to ensure effective integration, supporting contact center technologies while supporting the scheduling of upgrades.
  • Maintaining and improving the design and configuration of Orbit’s telephony solutions, including but not limited to IVR scripting, ACD, call routing, telephony integrations, web chat, SMS & email.
  • Monitoring and maintaining Orbit’s contact center and unified communication systems, ensuring reliability, scalability, and security.
  • Testing configurations, workflows, and integrations to confirm quality, reliability, and efficiency Nice CXone, and resolve technical challenges related to platforms.
  • Collaborating with the Manager, ITS in the management of carriers connections and service levels.
  • Qualifications

    Let’s Talk About You :

    This is the unique blend of skills and experience we would love to see in an ideal candidate :

  • A degree or diploma, preferably in Computer Science, Information Systems Management, or similar discipline; supported by experience in telephony support and management.
  • 2+ years of experience supporting and configuring CCaaS solutions.
  • Experience with Nice CXone required.
  • Working knowledge of SIP trunking.
  • Prior experience and knowledge of CCaaS and CRM integrations.
  • Ability to understand, build, and modify call flows.
  • Ability to implement against test scripts to confirm quality, reliability, and efficiency of technologies.
  • Highly analytical individual with advanced problem-solving skills and strong attention to detail.
  • Ability to generate innovative and valuable ideas to contribute to business solutions.
  • Proficient in generating comprehensive performance and usage reports on Nice CXone. Support WFM team as needed for creation and generation of operational reporting.
  • Hands-on experience with Microsoft Teams as UCaaS is asset.
  • Ability to effectively support web-based solutions to enhance contact center functionality and user experience.
  • Proficient in the use of automated testing methodologies.
  • Ability to identify, assess and mitigate potential risks, ensuring security, compliance and resilience of the contact center infrastructure.
  • Experience with agile development methodologies.
  • Excellent verbal and written communication skills.
  • French Spoken would be a big Asset