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Quality Assurance Manager

Quality Assurance Manager

Beekeeper's NaturalsOntario, Canada
Il y a 2 jours
Type de contrat
  • Temps plein
  • CDI
Description de poste

About Us

Have you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on-and-off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis : a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet; we’re creating all-around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better-for-you ingredients found right in nature. We source the highest-quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool; it's our genuine belief that our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?

About the Role

Beekeepers Naturals is looking for a highly organized and solutions-oriented QA Manager to join our team for one of the fastest-growing, better-for-you wellness brands in the CPG space. You will play a crucial role in ensuring product quality, regulatory compliance, and operational excellence by developing and maintaining QA documentation, leading recall procedures, supporting regulatory approvals, and overseeing packaging and ingredient specifications. This role requires strong attention to detail, cross-functional collaboration, and the ability to manage multiple projects, from retailer documentation uploads to stability testing and importation compliance. If you thrive in a dynamic environment and are passionate about quality in the wellness space, we’d love to hear from you!

Key Duties & Responsibilities

Quality Assurance

  • Own product and packaging spec creation
  • Collect, review and maintain all facility audit / QA docs
  • Collect all ingredient QA docs (allergens, specs, process flow charts, non-gmo statements, COAs, etc.) and finished product COAs
  • Support customer service in product and quality related FAQs
  • Investigate and resolve escalated quality complaints (co-man x customer service x internal)
  • Respond to all Health Canada correspondence
  • Manage retailer portal documentation uploads (WERCS, TTBT)
  • Coordinate third party certification maintenance / cancellations (Glyphosate Free, Grain free, Keto, Paleo, Gluten Free, Clean Label Project)
  • Prepare samples for stability testing and review results on-going
  • Lead recall SOP development and mock recall procedure

Regulatory & Importation

  • Coordinate with Innovation to create CAD specific FPS which meet importation guidelines
  • Compile SOPs, audits, specs from manufacturers to be annexed to site license for CAD importation
  • Prepare new PLA & maintenance of NHPs for CAD products
  • Support the importation of products into Canada from the US on an ongoing basis
  • Operations

  • Maintain the Change Control process for all product and packaging changes
  • Job Requirements

  • 5 years of relevant QA experience in the CPG industry.
  • Experience with cross-border importation through regulatory bodies such as Health Canada, CFIA, and FDA
  • Strong project management skills.
  • Proven ability to work with cross-functional teams (R&D, Innovation, Customer Service, Retail, Marketing).
  • Strong organizational skills and experience in managing detailed files (e.g., regulatory documentation, product specs, etc).
  • Experience working in a fast-paced, startup environment.
  • Strong communication skills, both written and verbal.
  • Demonstrated ability to work effectively in a remote environment.
  • Location, Compensation & Benefits

  • Full-time, permanent position
  • Fully remote role. Will consider applicants based in Ontario, Canada or the US
  • Report to the SVP of Operations
  • Health benefits provided from Day 1
  • Unlimited Time Off
  • Participation in the company’s employee options program