Business support Offres d'emploi - Ottawa, ON

Req ID: 366548

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consultant to join our team in Ottawa, Ontario (CA-ON), Canada (CA).

Business Consultant

NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Business Analyst to join our team in Ottawa, ON, Canada – telework as required and/or authorized.

Project Summary:

The client has launched number of initiatives which will require the support of a Senior Business Analyst to help in the delivery of the Client Experience Operational Excellence program by analyzing processes and data, identifying areas for improvement and providing recommendations to fill in gaps and improve business processes and technological solutions. The resource is expected to be well versed in industry products and standards listed in the Framework agreement for Business Systems, with a particular emphasis on ServiceNow.

Deliverables:

• Program/Project Charters and Program/Project Plans.
• Business requirements analysis and Gap Analysis.
• Lifecycle Plans, Migration Plans, Training Plans.
• Communication plan and material.
• Change Management Plans and Operationalization Plans.
• Program/Project status reports and presentations.
• User Experience Journey Maps.
• Issues and Change Logs.
• Risk Analysis and Cost Estimates.
• Exec/Management Presentations – management and next stage plan presentation.

Day to Day job Duties: (what this person will do on a daily/weekly basis)

• Develop and document statements of requirements for work to be performed.
• Perform business analysis of functional requirements to identify business rules, information needs, processes, and workflows.
• Evaluate existing procedures and methods, identify and document items such as database content, structure, and application subsystems.
• Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.
• Identify candidate business processes for re-design, prototype potential solutions, provide trade-off information and suggest a recommended course of action. Identify the modifications to the automated processes.
• Establish acceptance criteria with client.
• Support and use the various methodologies such as the Software Development Life Cycle (SDLC).
• Work closely with the program manager on a high priority program with various connected tracks running in parallel in an agile environment.
• Assist with managing the program/projects during the initiation, planning, development, implementation and operations startup
• Work closely with project sponsor, cross-functional teams, and assigned track leads to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Analyze, evaluate, and overcome program and project risks.
• Report progress of the program and projects to program/project governance an ongoing basis and at scheduled points in the lifecycle.
• Prepare plans, charts, tables and diagrams to assist in analyzing or displaying problems.
• Work with a variety of program and/or project management tools.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Must have a College Diploma or University Degree in an IT discipline.
• Must have a Certification in Business Analysis issued by IIBA or similar.
• Must have 10+ years experience within the last 12 years in a Business Analysis role.
• Must have 10+ years of experience in the following domains:
  • Business Analysis practices and IT trends
  • Project and Program Management practices
  • Business Analysis Planning
  • Strategic Business Analysis / Data Analysis / Solution Design
  • Stakeholder Engagement and Strategic Relationship Management
  • Business and Technical Feasibility
  • Business Development and Performance Measurement
• Must have 2+ years of experience working with the ServiceNow platform.
• Experience with the Federal Government, Crown Corp or other Public Sector is strongly preferred.
• Bilingual in English and French considered an asset.

• Degree: Must have a College Diploma or University Degree in an IT discipline.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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