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What you'll do
Reporting to the AVP, the Automotive Business Support Manager (ABSM) is responsible for assisting Canadian Tire Associate Dealers provide an industry-leading shopping experience. The ABSM will also assist the Dealers with growing sales and driving productivity improvements within their district through the use of tools, training and best practices that focus on improving automotive business results in tandem with creating and maintaining a consistent customer experience across our national network of Canadian Tire Automotive locations.
Execute Customer Experience Programs in Canadian Tire Automotive locations.
Lead in-store training for automotive retail, parts & service marketing initiatives and provide feedback on same to home office team towards continuous improvement.
Train & coach Canadian Tire Automotive teams on operations & best practices.
Working with Associate Dealers, to leverage financial reporting and key performance indicators to support store-level improvements.
Lead district-level roll-out, training and sustainment for Automotive Infrastructure initiatives and monitor sales targets.
Support Canadian Tire Automotive and Associate Dealers with assortment planning programs (APAP).
Assist new, replacement and retrofit store projects for Canadian Tire.
Develop, maintain and share an intimate understanding of the competitive marketplace at district, national and industry levels.
Actively pursue opportunities to improve personal effectiveness, both technical and behavioral.
What you bring
Minimum 3 years of experience in people leadership, with a minimum 3 years experience in Automotive parts and / or service industry.
Strong customer focus with emphasis on building and sustaining relationships and teams.
Proven track record for achieving targets and delivering on strategic and measured objectives.
Effective at facilitating and training small groups and encouraging direct and meaningful dialogue.
Demonstrated analytical and problem solving skills.
Ability to travel extensively within their district and, when required, outside their district.
Ability to work from a home office.
Experience managing or supporting a multi-store territory is an asset.
Experience with Automotive Parts Lookup and Auto Service Work Order software, specifically Costar & Epicore is an asset.
Strong knowledge of Canadian Tire Corporation environment and inter-related businesses is an asset.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.