Bar Offres d'emploi - Blackfalds, AB

Overview

Front of House (FOH) Manager

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant’s daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

What is important to you matters to us, so we have raised the bar to provide flexible scheduling that fits your lifestyle and contributes to your life-work balanceCome for a job, stay for a career – there are exciting opportunities for career growth within the restaurant or at Boston Pizza head officeBuild relationships and give back to your local communityBoston Pizza Scholarship Program

• Leadership Training Programs, and access to dynamic mentorship programs and initiativesA respectful culture and work environment where your feedback mattersFantastic reward and recognition programs

What does a successful Front of House Supervisor look like?

Leads by example and works "Shoulder to Shoulder" with team members and coaches in the momentDriven to develop existing skills, and is consistently seeking new learning and skill-building momentsAchieves goals through strong organizational skills and effective time managementBuilds relationships by finding common ground and working cohesively with all team membersCommitted to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food SafetyEffectively communicates development opportunities of the team with AGM and FOH manager and supports in these wherever possibleMaintains a positive composure and thrives in a fast-paced environment

Duties and Responsibilities

Opening & Closing Duties

Inspect and ensure cleanliness and readiness of FOH areas.Verifyall FOH systems andequipment functionality and stock levels.Lead pre-shift meetings to review daily goals, specials, and service focus.Secure cash, inventory, and premises at closing.

Staff Management

Supervise and support FOH staff during shifts.Assign duties, provide feedback, and manage conflicts.Monitor adherence to company policies and service standards.Assistin hiring, onboarding, and trainingnew staff.

Guest Service

Address guest concerns,inquiriesand complaintsprofessionally and promptly.Ensure high service standards and resolve complaints.Oversee food, beverage, and service quality.Engage with guests for feedback and improvements.

Inventory & Stock Management

Maintain and restock FOH supplies.Reduce wastethroughproper storage,portioncontrol, and inventory rotation practices.

Financial Duties

Overseedailycash handling, including balancing sales journal, tracking tips andtippool.Ensureaccuratereporting of sales, voids,discountsand discrepancies.

Health & Safety Compliance

Enforce hygiene and safetyaccordance withBPI & Alberta Healthregulations.Train staff in food handling,cleanlinessand emergency protocols.Ensureequipmentare wellmaintainedand promptlyreportany hazards or malfunction.

Communication & Reporting

Maintain clear communication with managementabout daily operations,staff performance, and any issues.Submit end-of-shift reportsdetailing incidents, improvement recommendations.Participate in meetingswith management to review performance metrics and operational goals.

Operational Support

Manage POS operationsaccuratelyandassistinmaintainingvendor relations.Ensure FOH organization and cleanliness, includingmaintainingdining area,expo, icemachines, coolers, bar area,washroomandpatios.Promote upsellingby following baseline metricsand execute sales strategies.Step in toaddressstaffing gaps and operational challenges, includingstaff shortages or peak-hour supervision

Qualifications

2 Year restaurant experience

Boston Pizza was established over 50 years ago and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years in a row. We are committed to the development & growth of our team members, integrity, philanthropy, and innovation. If you love working with people in a team environment and believe in exceeding the expectations of Guests daily, Boston Pizza is the place for you!