Bank Offres d'emploi - Whitchurch-Stouffville, ON

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a Part-Time English speaking role. Applicants will not be required to speak French

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical / product / process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Who you are

Our current department hours of operation are :

8 : 00am – 8 : 00pm, Monday to Friday,

8 : 00am – 6 : 00pm Saturday and Sunday.

Your scheduled shifts will vary according to business needs and the individual's given available time frames. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions :