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Waterford ExecutiveBritish Columbia / Quebec, Canada
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Machine Tool Field Service Technician
Waterford Search Selection AdvisoryBritish Columbia / Quebec
Il y a plus de 30 jours
Salaire
90 000,00 $CA – 105 000,00 $CA par an
Description de poste
Field Service Technicians provide customers with maintenance and repair assistance of CNC machine tools and automation systems on site or by telephone. They establish and build exemplary communication and customer service relationships with customers and distributors. The individual manages difficult customer situations in a positive manner, responds promptly to customer needs and solicits customer feedback to improve service.
Other tasks will include :
Travel to customer sites to completely diagnose and repair machine tools.
Competently diagnose and repair machine tools at customer site
Install machine tools to OEM specifications and demonstrating as required
Provide telephone support relating to service and part issues
Identify and order spare parts
Accurately complete service-related reports
Train customers on machine tool functionality and service-related issues
Support other departments as required including sales process
Train new staff in the repair of machine tools
Represent the company in a courteous and professional manner
Successfully participate in product-related training
Comply with targets and quotas
Other duties as assigned Minimum Requirements :
Good verbal and written communication skills with exceptional customer service orientation
Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization
Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams
Basic computer literacy and working knowledge of MS Word, Excel, and Outlook
Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events
Minimum of 65% travel in multi-province region; drive or fly, depending on distance. Employee is expected to work at the Technical Center when not visiting customers.
A valid driver’s license. A copy of a current driver’s abstract may be requested.
Physical Demands :
Exposure to manufacturing / machining environments and related hazards which may include noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. Work Environment :
8 hour work schedule with overtime as necessary. Frequent : standing, walking, bending, stooping, lifting heavy parts, pushing, and pulling, repetitive foot, leg, hand, arm, shoulder, and torso movements.