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Head of Ops & Crew Suite

Head of Ops & Crew Suite

NAVBLUE, an Airbus CompanyWaterloo, Region of Waterloo, Canada
Temps plein
NAVBLUE, an Airbus Company, is currently seeking a Head of Ops & Crew Suite to join our growing team.This position is responsible for overseeing and driving the strategic direction, alignment, and ...Voir plusDernière mise à jour : il y a 1 jour
Head of Ops & Crew Suite

Head of Ops & Crew Suite

NAVBLUE, an Airbus CompanyWaterloo, Region of Waterloo, Canada
Il y a 1 jour
Type de contrat
  • Temps plein
Description de poste

NAVBLUE, an Airbus Company, is currently seeking a Head of Ops & Crew Suite to join our growing team. This position is responsible for overseeing and driving the strategic direction, alignment, and performance of the product line they are in charge of within the NAVBLUE Portfolio. This role ensures the successful execution of investments, alignment with organizational goals, and delivery of value to customers. This individual will coordinate across teams and provide strategic oversight to position the suite for growth and success.

Key Responsibilities

Strategy Development and Execution - Vertical Alignment

  • Defines and executes the strategic roadmap for the vertical to sustain and drive growth and alignment with portfolio objectives.
  • Ensures investments in initiatives are optimized to deliver maximum business value.
  • Aligns the vertical’s goals and initiatives with overall portfolio strategy and transverse verticals priorities.
  • Represents the vertical during portfolio reviews, ensuring clear communication of challenges, opportunities, and progress.
  • Contributes to a consolidated portfolio vision and roadmap while advocating for product-specific needs.

Business Owner

  • Leads the definition of Program Increment (PI) objectives, in a Scaled Agile Framework (SAFe) context, for Ops & Crew Suite initiatives, ensuring alignment with business priorities and feasibility of execution.
  • Represents the business interests and ensures that the Agile Release Train (ART) delivers value aligned with organizational goals.
  • Collaborates with cross-functional teams to ensure seamless execution and delivery, namely Customer Experience (CX) and Software Factory (SWF) organizations.
  • Participates in the Validation & Verification (V+V) stage of the Software Development Life Cycle (SDLC).

    • Performance Management and Optimization

  • Monitors key performance indicators (KPIs), including product adoption, customer satisfaction, competition pressure.
  • Continuously assesses and improves the Ops + Crew Suite’s performance through data-driven decision-making.
  • Ensures visibility into progress, risks, and outcomes for the vertical.
  • Manages resources, risks, and dependencies effectively.

    • Customer and Market Focus

  • Drives customer-centric strategies by understanding market trends, customer needs, and competitive dynamics in the vertical space.
  • Ensures products deliver consistent value, supporting customer satisfaction and retention goals.
  • Coordinates and participates in User Forums, Customer Insight Group, Key Account Development Program and any other customer-facing activities in collaboration with the Commercial Office.
  • Drives and coordinates deal management with the Commercial office while retaining consistency within the NAVBLUE Portfolio.

    • Collaboration with Partnerships and Vendors

  • Governs relationships with Ops + Crew Suite vendors and technology partners to ensure alignment and value delivery.
  • Fosters partnerships that enhance product capabilities and business outcomes.

    • Qualifications

  • Experience :
  • Proven track record in managing Software as a Service (SaaS) products, preferably within a portfolio organization.
  • Strong background in strategic planning, execution, and performance optimization for SaaS solutions.
  • Skills :
  • Strategic thinking and ability to align initiatives with organizational priorities.
  • Strong analytical skills with experience in KPI monitoring and data-driven decision-making.
  • Leadership and collaboration skills to work across teams, stakeholders, and partners.
  • Proficiency in Agile / Program Increment (PI) planning frameworks and tools.
  • Education :
  • Bachelor’s degree in business, technology, or a related field. An MBA is a plus.
  • Strategic Vision : Ability to set direction and prioritize key SaaS initiatives.
  • Execution Focus : Deliver on goals through effective planning and coordination.
  • Customer-Centric Mindset : Focus on delivering value to customers through the SaaS portfolio.
  • Collaboration : Strong interpersonal and communication skills to drive alignment across verticals and teams.

    • Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. As part of our family, you will enjoy :

  • Being part of Airbus Network
  • Flexible hours
  • Hybrid working environment (3 days in office)
  • Free parking
  • Weekly Breakfast
  • Vacation Days (15 - 25)
  • Professional Development Day
  • Christmas shut down
  • Summer core hours
  • Strong work-life balance
  • Casual dress code
  • Competitive group benefits plan
  • Strong focus on mental health support benefits
  • 5 Sick Days
  • 2 Personal Days
  • RRSP matching program
  • Life Insurance
  • Employee stock ownership plan
  • Maternity & Paternity benefits
  • Referral program
  • Rewards and Recognition program
  • Training and Development Support
  • Monthly Lunch and Learns
  • Fitness & Wellness reimbursement
  • An active social committee
  • Game room, including a flight simulator!
  • Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
  • Active Inclusion & Diversity Committee

    • Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

    How to Apply :

    We thank all applicants for applying. Only selected applicants will be contacted.

    Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

    About Us :

    NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off / landing, weight and balance), and crew planning solutions. You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused.

    Seniority level

  • Director

    • Employment type

  • Full-time

    • Job function

  • Management, Business Development, and Information Technology
  • Industries : Airlines and Aviation and Software Development

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