Ai Offres d'emploi - Calgary, AB

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary :

What your team does :

The Analyst, AI Operations sits within our Customer Support organization. Customer Support and its Workforce Management & Analytics team play a significant role in the overall success of the Customer Success organization, ensuring that our people, tools, and processes are aligned to meet the needs of our customers. The team is driving the business's adoption of AI and this role is directly responsible for operationalizing AI to deliver an exceptional customer experience.

You will manage and refine the performance of our AI tools in real time, and work cross functionally to engage key stakeholders to drive AI adoption across the organization.

This role is ideal for you if you have a passion for technology, are excited about AI, enjoy thinking analytically, and want to improve experiences for customers. Moreover, given the highly collaborative nature of this role-sitting at the intersection of the business, our customers, and our technology-you should be as excited about building relationships as you are about taking action based on your analytical insights.

What you'll work on :

• Managing and optimizing customer-facing AI tools;
• Refining our tools to enhance accuracy and efficiency in customer interactions;
• Developing and maintaining documentation for AI-related processes and procedures;
• Collaborating with teammates in Customer Ed., Support, Tech Escalations, Product, and Operations;
• Identifying trends in customer interactions across channels to inform resourcing decisions;
• Contributing to performance reporting and analysis to improve operations and inform key stakeholders.

What you may have :

Serious bonus points if you have :

What you will find here :

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include :

The full salary range

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com / careers