Job Description

Join Our Purpose - Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines : Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Trouw Nutrition is hiring… a Customer Service Manager to our team in St. Mary’s, ON .

Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

About The Role

Responsibilities :

• Facilitating Team Management and Support by : creating well-organized schedules to ensure efficient coverage and exceptional customer service. Overseeing the customer service department and utilizing Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of regional leadership.
• Providing Leadership and People Development by : Inspiring and challenging your team to exceed expectations and achieve individual and organizational goals, elevating the overall customer experience. Focusing on building and nurturing a high-performing team that thrives in a collaborative environment, fostering a culture of innovation and excellence.  Mentoring and guiding the team to enhance leadership development, while supporting IDP’s to facilitate personal and professional growth.  Identifying and developing subject matter experts (SMEs) with the team to leverage their knowledge, skills and leadership capabilities.
• Driving Continuous Improvement and Digital Innovation by : Championing the development and implementation of Continuous Improvement (CI) initiatives,  focusing on optimizing processes and driving operational efficiencies. Leading the exploration and implementation of innovative technologies to enhance service delivery. Establishing and tracking comprehensive performance metrics to evaluate the effectiveness of customer support operations, ensuring that SOPs are up-to-date, accurate, and consistently followed by the team.

Skills and Expertise

Qualifications :

Why You Will Love Working with Us :

We are committed to employment equity, and we encourage applications from qualified individuals, including women, Aboriginal peoples, persons with disabilities, and members of visible minorities.

Our corporate values FEED your career : Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.

Please note that candidates applying for Canadian job openings must be authorized to work in Canada.

SPTN