Agent de tri Offres d'emploi - Kitimat, BC

What you’ll be doing

Supervise a team of case managers to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables

Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all clients, including those of specialized populations

Work within an outcome-based contract

Work with case managers to provide coaching in addressing any client barriers through the use of diverse and appropriate interventions and building on strengths through an integrated case management model

Provide ongoing coaching and support to case managers in referring Clients to appropriate interventions, administering Client Needs Assessments, and developing, revising, and monitoring Action Plans with clients

Collaborate with the Quality Improvement and Training team to identify the training needs of case managers

Provide mentorship, job shadowing, and onsite training support to new case managers and monitor progress / skills development

Provide progress reports as directed by the Centres’ Operations Managers and the WorkBC Leadership team

Work closely with the Quality Improvement and Training team and the Office Manager to ensure accuracy in data entry and service delivery

Review skills enhancement applications for accuracy and completeness prior to submission to the Manager

Monitor file consistency for government and Quality Improvement audits and provide timely feedback to staff

Participate in the monthly review meetings of the catchment and individual staff Performance Metrics Reports

Develop strategies for individual case managers to enhance service access for each of their clients

Work within government compliance regulations and policies

Keep abreast of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities

Be familiar with and able to support both staff and clients in using the latest technology

Support with difficult clients' conversations to resolve the matter at the case management level to reduce the possibility of escalating the matter further through the client issue resolution process

Strategize with other YWCA WorkBC Teams and Management to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service, and best practices are shared and implemented; including participating in monthly cross catchment meetings with other Manager of Case Management Services.

Adhere to onsite Health and Safety Procedures

Adhere to CARF standards and all external regulatory bodies

Other duties as required

What you’ll need :

Candidates must have strong employment counselling skills with a minimum of 2 years of experience in WorkBC case management and proven ability to successfully work within a performance-based contract

Minimum of a bachelor’s degree, career counselling certificate, or a combination of education and / or experience.

Experience in the Integrated Case Management Database and WorkBC policy guidelines is a strong asset

Previous supervisory or coaching experience with the ability to make sound decisions is a strong asset

Strong ability to assess and understand client needs and the ability to strategize and plan for meaningful services to address gaps for long term employment

Strong knowledge of catchment / lower mainland community services including employment programs

Fluent speaking and writing English and the ability to support in writing strong Client Service Rationales

Up to date with the latest job search, career exploration / labour market practices

Passion for helping jobseekers and colleagues achieve their goals

Strong team player and able to show initiative

Ability to work in a flexible environment and relate well with others

Must have excellent computer skills

A valid criminal record check (including working with vulnerable populations) is required

What we offer : We offer our eligible employees the following benefits as part of their total compensation package :

extended medical and dental benefits

a defined benefit pension plan

flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate : $38.57