Senior Business Support Analyst Software Asset and License Management

ABOUT US

Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE

Reporting to the Projects Manager Information Technology Services this role oversees and advances the Regions Software Asset & License Management capabilities in alignment with ITIL v4 and IAITAM best practices. Key responsibilities include managing enterprise software agreements (e.g. Microsoft Enterprise Agreement Adobe) centralizing license management and improving processes.

WHAT YOU WILL BE DOING

Analyses user requirements and department technology needs generating alternative approaches to information systems design.
Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
Prepares system prototypes for user consultation and contributes to the design development testing modification documentation and implementation of systems.
Identifies issues and consults with key partners to develop select and implement the most appropriate solutions.
Recommends and implements future systems to enhance departmental productivity.
Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
Provides timely responses to departmental as hoc requests.
Cultivates strong working relationships with key staff members in supported departments.
Contributes to project planning and control by estimating and planning specific tasks providing direction guidance and technical support to staff assigning tasks with reasonable deadlines and ensuring adherence to schedules.
Co-ordinates assigned systems development and implementation activities including the preparation of user requirement definitions systems analysis general and detailed design documents to development prototyping and implementation

WHAT WE ARE LOOKING FOR

Successful completion of a Community College Diploma in Information Technology Computer Systems Technology or related field or approved equivalent combination of education and experience.
Minimum five (5) years experience in information systems project implementation and support.
Experience in assessing application technology and end user needs and recommending solutions.
Knowledge of the application development cycle.
Knowledge of trends in the use of current information technology.
Project management presentation problem solving and team leadership skills.
Ability to aid in the design configuration and implementation of business transaction processes.
Ability to demonstrate the Regions core competencies.