- Work Term : Permanent
- Work Language : English
- Hours : 30 hours per week
- Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience : 2 years to less than 3 years
Work setting
- Help desk
- Private sector
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
Supervision
No supervision responsibility
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Computer and technology knowledge
- Shell script
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- Programming languages
- Software development
- Python
- SAP (FI / CO / HR / MM / OT SD)
- MS Active Directory
- JavaScript
- MS Office
- Visual Basic
Area of specialization
Project management
Work conditions and physical capabilities
- Repetitive tasks
- Attention to detail
- Sitting
Own tools / equipment
- Computer
- Internet access
Personal suitability
- Accurate
- Excellent oral communication
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
Other benefits
- Parking available
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