Shelter Support Worker (Casual)

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The Shelter Support Worker provides a safe and secure environment for guests and visitors. The Incumbent may provide emotional support and crisis intervention and is responsible for the smooth operation of the facilities during their shift.

Accountabilities

• Serves as The Salvation Army’s representative to Shelter Guests and Visitors
• Reads HIFIS and Staff to Staff notes at the beginning of each shift
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports
• May liaise with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
• Handles the admission, orientation and evaluation of guests’ understanding of rules; ensures ongoing enforcement of policies, which may include guest discipline
• May serve as Receptionist for Shelter, answering phones promptly and as necessary
• Follows proper intake procedures for new guests
• Monitors the activities of the guests / residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• May assist with meal prep, clean-up and serving, including checking food temperatures
• Assists in completing kitchen and janitorial inventory and reports information to Head Cook and Community Ministries Supervisor.
• Participates in scheduled job-related training as required.
• Performs other job-related duties as assigned.
• May call in employees as required to fill in for last-minute employee absences.
• Gives input into orientating, training and evaluating staff.
• Oversees the coffee service schedule.
• Completes cleaning duties as assigned.
• Provides appropriate assistance to guests when required.
• Communicates guest food allergy and dietary restriction information to Head Cook and Community Ministries Supervisor.
• Treats all residents with respect and dignity at all times.

Health, Safety & Environmental

Critical Relationship Management

Governance Boards and Councils : None

Internal : staff members, management team, clients.

External : community association and representatives, general public, police, agencies.

Managerial / Technical Leadership Responsibility

Financial and Materials Management

Working Conditions

A large part of the job involves working in a public sector; therefore, courtesy and confidentiality are imperative. The incumbent, similar to other employees, is to show respect and dignity to fellow employees, clients, and members of the public as well as is expected to abstain from using profane language while in the facility or representing The Salvation Army as an employee.

If the incumbent is aware of confidential information as part of their work, they are not permitted to discuss this information with anyone other than those to whom they report to in their position. Divulging any information is grounds for disciplinary action and possible dismissal.

The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties such as :

Risk Exposure

The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to :

Successful candidates, prior to hiring, may be required to provide :

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications :

Note : an alternative level of education and experience may be considered.

Experience and Skilled Knowledge Requirements

Skills and Capabilities

Compensation

The target hiring range for this position is $18.99 to $23.73 with a maximum of $28.48.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

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