Customer Service / Inside Sales Representative

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Company description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job description

POSITION OVERVIEW

PlyGem Canada is seeking a highly motivated Customer Service Representative to join our customer service / sales department. Reporting to the Business Development Manager, the Customer Service / Inside Sales Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. Additionally, this successful candidate will work towards maintaining productive working relationships with internal and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.

RESPONSIBILITIES

• Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.
• Daily processing of incoming orders in a timely manner.
• Handle order change and rush request from Dealers and Sales team.
• Continuous improvement in order management and instill questions and review processes / practices and make recommendations accordingly.
• Communicate with Marketing and Pricing Departments regarding customer pricing issues.
• Responsible for servicing customers directly by telephone, mail, fax or over the counter.
• Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit department on inquiries, and to assist in facilitating orders for shipping and pick-up.
• Handling money re : cash sales, etc.
• Prepare daily schedule of orders and distribute to branch warehouse staff.
• Communicate with warehouse regarding shipping errors and discrepancies.
• Run weekly open order report and follow up on open orders with customers.
• Deal with any issues resulting from delivery, , late shipment, shortages, damaged product.
• Prepare required paperwork for Freight Claims, and arrange for appropriate credit, and possible re-shipment, resulting from damaged product on shipment.
• Maintain customer listing.
• Process credits / invoices for customers when required.
• Back up to other Branch staff.

Qualifications

EDUCATION

EXPERIENCE

1-2 years prior experience as a customer service representative / similar role

SKILLS AND ATTRIBUTES