Account Manager, Eastern Region

Canada - QC - Brossard

Account Manager, Eastern Region
Full-Time, Permanent
Canada: Québec, New Brunswick

Graymont is seeking a highly motivated Account Manager to support its sustainable development initiatives. The ideal candidate will have strong experience in industrial and/or chemical product sales, coupled with the technical knowledge and skills to effectively manage existing business relationships and develop new opportunities. An interest in lime manufacturing and its various applications is also essential. Reporting to the Director of Sales and Distribution Eastern Region, this role requires a candidate who can work autonomously while collaborating effectively with all departments.

Responsibilities:
• Apply technical and chemical knowledge and skills to the lime industry to optimize business relationships while actively contributing to maintaining and developing client accounts.
• Proactively lead a strategic customer account planning process, developing mutual performance objectives.
• Maintain close relationships with clients at various organizational levels, including senior management, operations, technical services, and supply chain.
• Identify and develop growth opportunities by collaborating with customer service, marketing, operations, logistics, finance, and other Graymont functions to capitalize on these opportunities.
• Negotiate pricing and contract terms with current and potential customers to achieve the company's profitability goals.
• Understand customers' diverse operations to provide technical support regarding the use and handling of our products. Work collaboratively with plant personnel to meet customer expectations for product quality.
• Develop a key understanding of the overall lime market and its various challenges (supply chain, competition).
• Participate in preparing the sales budget and operational plans, and regularly provide accurate updates to sales forecasts.
• Adhere to established sales processes, including the use of various tools for producing reports and statistics required by the director.
• Support the credit department regarding overdue accounts and assist in their collection.

Qualifications:

• Strong Technical and/or Chemical Knowledge: Demonstrates, with concrete examples, a deep understanding of chemical and technical concepts to solve complex challenges and provide innovative solutions in a constantly evolving environment.
• Education: Bachelor's degree in engineering, technical studies (engineering, chemistry, etc.), or a similar discipline. Equivalent experience will be considered.
• Software Proficiency: Proficient in the MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Professional Experience: A minimum of five (5) years of experience in sales. Experience in industrial markets and the mining sector is an asset.
• Beneficial Experience: Operational experience to understand customer pain points and the practical application of products.
• Travel: Ability to travel within the Eastern Canada region (estimated 30% to 50%) and occasionally across North America.
• Communication: Bilingual proficiency in English and French is required.

Who You Are:

• Technical and/or Chemical Expert: Your expertise and knowledge of chemical and technical concepts allows you to anticipate and solve complex problems, and you are passionate about the concrete application of this knowledge to optimize industrial processes.
• Effective Communicator: You are an active listener who can communicate effectively with different audiences in diverse situations.
• Innovator: You approach situations with innovative ideas and unconventional thinking that drive progress and elevate the role.
• Problem-Solving Strategist: You enjoy finding solutions to technical or other problems. You think outside the box and use your experience and intuition to determine if these solutions are feasible.
• Collaborative: You thrive in a multi-disciplinary team environment and believe that we can go further, faster by working together.
• Results-Oriented Professional: You work with a sense of urgency, are results-driven, and excel in an interdisciplinary and entrepreneurial environment.

Who We Are
Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities throughout North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.
Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.