Senior IT Administrator

IT Admin

Role Overview

We are a 60‑person boutique CRM consulting company in Montreal, and we’re seeking a versatile IT Administrator (with DevOps skills) to manage and optimize our internal IT operations. In this hybrid role (Montreal‑based), you will ensure that all company systems – from employee workstations to cloud servers – are up and running smoothly with no issues. The ideal candidate is a self‑driven IT generalist who can cover a wide range of responsibilities, from network and server administration to end‑user support, in a fast‑paced, startup‑like environment. Your ultimate goal will be to maintain a secure, reliable technology stack that supports our team’s productivity and growth.

Responsibilities

• Infrastructure Management: Manage and maintain the company’s IT infrastructure, including on‑premise and cloud resources. This covers user computers, office networks, and virtual servers (e.g., AWS/Azure), ensuring high availability and reliable operations for all systems.
• Security and Updates: Implement and oversee security protocols (firewalls, antivirus, patches) and conduct regular system updates and audits to protect company data and assets. Continuously monitor the technology stack for vulnerabilities, apply patches, and ensure compliance with security best practices.
• Software & Hardware Maintenance: Install, configure, and upgrade computer hardware components and software applications as needed. Manage virtualization environments and cloud services, and integrate automation scripts/processes to improve efficiency (for example, automating routine tasks or deployments).
• Troubleshooting & Support: Diagnose and troubleshoot hardware, software, or network issues promptly. Run appropriate diagnostics, document problems and their resolution, and escalate when necessary. Prioritize issues based on impact and ensure minimal downtime for end‑users and critical systems.
• Documentation: Maintain thorough documentation of all IT systems and changes. This includes recording configurations, network diagrams, standard operating procedures, and any modifications in a central knowledge base (e.g., Confluence). Provide technical specifications and documentation to plan for new initiatives or infrastructure upgrades, keeping team members informed.
• Data Backup & Disaster Recovery: Oversee regular data backup operations and verify that restore procedures work effectively. Implement and periodically test disaster recovery and fail‑over plans to ensure business continuity in case of outages or data loss. Adjust backup strategies as the company’s data needs grow, to guarantee protection of critical information.
• Helpdesk Leadership: Lead desktop support and helpdesk efforts for our staff. Ensure all employee workstations, laptops, and mobile devices are set up properly, and that any user issues (login problems, software glitches, peripheral malfunctions, etc.) are resolved promptly with minimal disruption to workflow. Provide guidance and training to users on best practices and new tools as needed.
• Capacity Planning: Monitor system and network performance, and plan for capacity and storage needs as the company grows. This includes keeping an eye on server performance, network bandwidth, and database health to preemptively address scaling or performance bottlenecks. Ensure database systems are backed up, optimised, and secure.
• Onboarding/Offboarding: Handle IT onboarding and offboarding processes for employees. This involves creating or deactivating user accounts, setting up hardware and necessary software access for new hires, and recovering/reallocating equipment and access for departures. Coordinate the procurement of new hardware or software licenses in alignment with team needs.
• Continuous Improvement: Proactively identify opportunities to improve IT operations and implement best practices. Develop and enforce IT policies (security, usage, backup, etc.) in line with industry standards. Collaborate with management to align IT strategy with business goals, and lead small projects to deploy new tools or upgrades that enhance productivity and system reliability.

Qualifications

• Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Five years of hands‑on experience in system and network administration is required. Experience managing databases or CRM systems is a plus.
• Certifications: Professional certifications are an asset. For example, Linux or Microsoft system administration certs (e.g., MCSA, MCSE) or networking certifications (CCNA, Network+) demonstrate a strong foundation.
• Operating Systems & Virtualization: Proficiency with both Windows and Linux operating systems in an admin capacity. Experience with virtualization technologies (VMware, Hyper‑V or similar) and cloud platforms like AWS or Azure for managing virtual servers is highly desired.
• Networking & Security: Strong knowledge of network infrastructure and protocols – you understand routing, switching, VPNs, DNS, DHCP, etc., and can manage network devices (firewalls, routers). Solid grasp of IT security best practices and protocols, with the ability to implement firewalls, intrusion detection, access controls, and antivirus solutions to secure the environment.
• Scripting & Automation: Ability to develop scripts or use automation tools to streamline tasks and configurations. Familiarity with scripting languages (PowerShell, Bash, Python, etc.) and infrastructure‑as‑code or automation frameworks is a big plus for improving efficiency.
• Backup/DR & Storage: Experience implementing backup solutions and disaster recovery plans. You should know how to schedule and verify backups, restore data, and design a disaster recovery process for critical systems. Knowledge of storage management and data protection strategies is important.
• Problem‑Solving Skills: A proven track record of diagnosing and resolving complex technical issues across hardware, software, and network domains. You can assess problems, prioritize accordingly, and execute effective solutions under pressure.
• Process and Strategy: Self‑motivated and able to develop IT strategies and processes independently. You take initiative to document and improve IT operations, and can design workflows or policies that align with best practices in helpdesk support, security, and system maintenance.
• Communication & Collaboration: Excellent communication skills – able to explain technical concepts to non‑technical colleagues in a clear way. A customer‑service orientation is essential, as this role involves supporting internal users and working with interdisciplinary teams.
• Adaptability: Demonstrated ability to thrive in a fast‑paced, ever‑changing environment, adapting quickly to new technologies and shifting business needs. You should be organized, able to multitask, and eager to continuously learn and keep up with emerging tech trends relevant to the role.

Who are we?

Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists masters a very large number of CRMs without being linked to any specific platform. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimise it to the maximum. The secret to our success is simple: we tailor our solutions to our customers’ business models, markets, and industries.

Solutions Metrix is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Solutions Metrix makes hiring decisions based solely on qualifications, merit, and business needs at the time.