Operation Director - Retail

Our Operations team in Montreal is expanding, and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a team of over 450 members. We work every day to apply our expertise to real estate and our clients.

For 25 years, MACH has been building projects designed to have a lasting, impactful, and meaningful influence on cities and neighborhoods; on the lives of residents, users, and visitors.

In Canada, MACH ranks among the largest real estate owners. It stands out with a portfolio of over 45 million square feet, including several iconic landmarks in the Quebec urban landscape: the Sun Life Building, the CIBC Tower, the Place Victoria Tower, the Quartier des Lumières site, and the Telus Building in Quebec City.

Based at Carrefour de la Place Longueuil and reporting to the Senior Director, Operations – Shopping Centres, the Shopping Centre Director is responsible for planning, organizing, and overseeing all activities related to property management, ensuring the physical and financial health of the asset while maintaining positive and harmonious tenant relationships.

Responsibilities

• Ensure the effectiveness and continuous updating of administrative policies and procedures related to assigned responsibilities.
• Communicate the organization’s strategic directions to the staff under your supervision.
• Set annual objectives aligned with strategic priorities, and oversee, develop, and train the personnel under your responsibility.
• Conduct annual performance evaluations for your team members.
• Prepare and administer annual operating budgets, and participate in variance analyses in collaboration with the accounting department.
• Manage vendor accounts, tenant billing, and building-related operating expenses.
• Negotiate, finalize, and supervise various service contracts for the property under your responsibility.
• Ensure effective cost management to remain within established budgets.
• Ensure that infrastructure, equipment, and mechanical systems are maintained or upgraded according to industry best practices and manufacturer recommendations.
• Provide guidance on project prioritization in capital planning and assist in preparing capital expenditure budgets for the property.
• Ensure the safety of occupants and visitors, the implementation and updating of emergency measures, and compliance with building regulations.
• Ensure ongoing compliance with applicable standards and all governmental regulations for the property under management.
• Support the leasing team and ensure lease compliance.
• Develop and maintain strong, long‑term, trust‑based relationships with tenants.
• Approve tenant fit‑out plans in collaboration with the construction and projects department.
• Coordinate tenant fit‑out work with the construction and projects teams.
• Oversee the smooth delivery of leased premises.
• Supervise and support rent collection efforts.
• Perform any other related duties.

Qualifications

• Hold a bachelor’s degree, preferably in engineering, urban planning, or architecture, or possess equivalent experience.
• Have a minimum of six (6) years of experience in a similar role.
• Hold one of the following certifications: CFM, FMP, or RPA.
• Proficient in Microsoft Office Suite.
• Strong knowledge of Yardi software (an asset).
• Familiarity with a CMMS system and prior participation in its implementation.
• Strong understanding of accounting and budgeting processes.

Benefits

• Competitive salary;
• Summer hours;
• Medical and dental insurance;
• RRSP with employer participation;
• Transport costs reimbursed at 100%;
• 6 sick/personal days per year;
• Reimbursement of a sports subscription according to the amount in force;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that a company’s strength lies in the richness of its differences. We value diversity in all its forms—whether cultural, ethnic, gender‑based, age‑related, sexual orientation, abilities, background, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to our collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions.