Service Administrator – III

Our Client, a Global Power Technology Leader company, is looking for a Service Administrator – III for their Candiac, QC location.

Responsibilities :

• Communicates effectively Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.
• Manages conflict Handling conflict situations effectively, with a minimum of noise.
• Customer focus Building strong customer relationships and delivering customercentric solutions.
• Directs work Providing direction, delegating, and removing obstacles to get work done.
• Financial acumen Interpreting and applying understanding of key financial indicators to make better business decisions.
• Instills trust Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Diagnostics Application Translates customer complaints to develop troubleshooting plan;
• troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Warranty Process Analyzes customer issues to verify root cause of failure and associated
• progressive damage using Cummins published service information; interprets the warranty
• administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Technical Escalation Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Service Documentation Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Electronic Service Tool Application Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Requirements :

Why Should You Apply?