Job Title : Senior IT Project Manager (Cloud CRM)
Duration : 524 workdays
Role Overview
The Senior IT Project Manager will be responsible for leading and delivering cloud-based CRM initiatives within healthcare or social service environments. The role requires strong Agile delivery experience, bilingual communication skills (French and English), and the ability to manage complex, multi-project portfolios aligned with organizational strategic objectives.
Mandatory Requirements
Education & Certification
University degree in Business Administration or Information Technology
OR
- An equivalent combination of a relevant college diploma and professional experience may be considered.
Language Proficiency
High level of proficiency in both French and English , with the ability to communicate effectively orally and in writing in professional and technical contexts.Experience
Minimum 2 years of experience delivering projects using Agile methodologies across the full lifecycle.Minimum 5 years of Project Management experience , managing multiple related projects aligned to organizational strategy, including :
Coordinating cross-project teamsManaging stakeholder expectationsFacilitating communication across diverse stakeholder groupsScored Requirements
Senior IT Project Management Experience
5+ years of experience as a Senior IT Project Manager delivering cloud-based CRM services projects , preferably within healthcare or social service environments .Demonstrated work experience is required.Cross-Functional Team Leadership
5+ years of experience leading cross-functional business and technical teams, including internal and external stakeholders.Proven ability to work in both French and English .Demonstrated work experience is required.Change Management
2+ years of experience in change management, including :
Developing and executing organizational change management plansSupporting project adoption and transitionDemonstrated capabilities through examples from previous work.Bilingual delivery (French and English) is required.Project Controls & Financial Management
5+ years of experience in :
Cost estimationResource planningProject scheduling and time managementDemonstrated capabilities through examples from previous work.IT & Business Alignment
5+ years of demonstrated knowledge of IT system concepts and their impact on business processes.Ability to translate technical solutions into business value.Professional Certification
Current certification in one or more of the following :
Project Management Professional (PMP)Certified associate in project management (CAPM)PMI Agile Certified Practitioner (PMI-ACP)PRINCE2Proof of certification and date achieved must be provided.Agile Lifecycle Delivery
2+ years of experience delivering projects using Agile methodologies across :
ConceptInceptionIterationRelease phasesDemonstrated capabilities through examples from previous work.Key Skills & Competencies
Senior-level IT project leadershipAgile and hybrid project deliveryCloud-based CRM implementationsStakeholder and vendor managementBilingual communication (French & English)Change management and organizational readinessFinancial and resource planningStrong understanding of IT systems and business processes