Team CaptainBoldrimpact • Brantford, ON, CA
Team Captain
Boldrimpact • Brantford, ON, CA
30+ days ago
Job type
- Full-time
Job descriptionMeaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we’ll always find EMPATHY Lead and coach a team of Customer Advocates to achieve individual and team goals while embodying Boldr’s values. Identify growth and development opportunities for team members through continuous coaching, mentorship, and constructive feedback. Monitor attendance, punctuality, and other people-related matters, escalating appropriately to the People team as needed. Foster a positive, inclusive, and high-performance team culture where feedback is embraced and learning is continuous. Oversee daily operations and ensure consistent delivery of exceptional customer experiences. Monitor and evaluate team performance through regular quality reviews, feedback sessions, and performance appraisals. Ensure all team members are properly trained, equipped, and supported to meet performance goals and KPIs. Analyze trends and metrics to identify opportunities for process or service improvements. Ensure team and resource readiness by managing schedules, tools, and logistics to meet service level expectations. Escalate and resolve complex or critical customer issues, ensuring timely communication and effective resolution. Partner with People Development and Operations leadership to align team training and career development plans with Boldr’s growth objectives. Help build and sustain a culture of empathy, authenticity, and operational excellence. Encourage open communication, recognition, and shared accountability across the team. Serve as a Boldr culture ambassador — modeling professionalism, adaptability, and curiosity in every interaction. Identify and recommend new strategies to enhance customer experience, team engagement, and overall service delivery. Contribute to the development of best practices, knowledge sharing, and process documentation. Stay current on industry trends and emerging customer experience technologies to keep the team innovative and informed. Curious and authentic, just like us! #beboldr Passionate about helping others grow and succeed. Empathetic and service-oriented, with a deep appreciation for creating memorable experiences. Analytical and solutions-driven, capable of identifying challenges and acting decisively. Adaptable and calm under pressure, even in dynamic or ambiguous situations. A natural communicator who can inspire trust and collaboration. A Bachelor’s degree in a related field you’re passionate about. 3+ years of experience leading customer-facing or operations teams. A strong background in customer experience, hospitality, or service-driven environments. Proven success in coaching, performance management, and team development. Intermediate knowledge of CRM platforms (Zendesk, Salesforce, or similar). Proficiency with cloud-based applications (Google Workspace, MS Office). Excellent verbal and written communication skills. A data-driven mindset with the ability to balance quality, efficiency, and empathy.
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
WHAT IS YOUR ROLE
As a Team Captain, you will lead, mentor, and inspire a team of Customer Advocates to deliver high-quality, high-empathy service. You will be responsible for team performance, growth, and engagement while ensuring operational excellence and alignment with Boldr’s purpose and values. You will act as a trusted point of escalation, provide data-driven insights, and foster a culture of curiosity, authenticity, and continuous improvement across your team.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values : Curious, Dynamic and Authentic.
WHAT WILL YOU DO
People Management
Performance & Quality Management
Operational Excellence
Collaborate cross-functionally to recommend process enhancements and system improvements that optimize efficiency and experience.
Culture & Collaboration
Continuous Improvement
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
YOU HAVE…
#J-18808-Ljbffr
Create a job alert for this search
Captain • Brantford, ON, CA
Similar jobs
We are happy that you are interested in joining the Domino’s team!.The Store Lead is a store manager role.Their job at its core is to ensure that the store delivers an exceptional customer ex...Show more
We are seeking a highly skilled and safety-focused.Cessna Citation CJ3 in a single-.This is a unique opportunity to join the aviation department of a dynamic, 100+ year old family-owned private com...Show more
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental services.Co...Show more
VG Meats is looking for a Retail Sales Team Member in Simcoe, ON!.The Retail Sales Team Member is responsible for all sales activities and sales associate job duties.
greeting customers, answering ...Show more
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more Hot job openings, fresh out of the oven!.We are happy that you are interested in joining the Domino’s team as a Shift Runner (SR), here is a brief description of some of the responsibilities : ...Show more 
Manitoulin Transport has the most extensive transportation network in North America, enabling it to deliver on time and achieve faster transit times.
Sustained by over 65 years of experience, Manito...Show more
Salary : $100,000 - $150,000 per year.Ready to Take Control of Your Future? Step into the drivers seat of your career and learn to sell RVs at a high level using our proven training, systems, and cu...Show more
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, uni...Show more
We're looking for friendly and outgoing full-time Crew Members!.Are you an enthusiastic team player with a positive attitude and a passion for delivering excellent service? If yes, we might be ...Show more
Black & McDonald's Southwest Ontario team is growing! If you are an independent, enthusiastic, and driven professional searching for an opportunity to build a solid foundation for your care...Show more Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more 
Our client is growing! Work with a company that is dedicated to creating furniture that meets the unique needs of patients and healthcare workers.
What you will be doing : Read and interpret blueprin...Show more
Looking for a challenge this summer? Join our hard-working team in transforming the homes of our community! We are looking for team players who are driven, results-oriented, and eager to make ...Show more
Brantford, Ontario .Do you want to be a part of a family fun, detail and customer-oriented team? Antler Services, a Davey Tree Company, is searching for an .ON CALL snow shoveler / ...Show more
Back-of-House Supervisor – Jack Astor’s (Service Inspired Restaurants).At Jack Astor’s it’s all about personality, yes, we’re all about a.
Yep, our teams are more than ...Show more
Do you enjoy meeting new people and creating great experiences for those around you? You might be the perfect fit for the role of Team Member!.
If you're an enthusiastic team player with a posit...Show more As a Team Member at Tim Hortons, your top priority is guest satisfaction!.Whether you are the very first person our guests encounter, or produce the best loved bakery items that our guests come to ...Show more
Store Lead(Norfolk)
Domino's Pizza Canada • Simcoe, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Corporate Pilot
Phoenix Flight Solutions Inc. • Breslau, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Journeyperson Electrician & Instrumentation Technician (Dual Ticketed)
FLINT Corp. • Brantford, Ontario, Canada
Permanent
Last updated: 16 days ago • Promoted
Customer Service - Retail Sales Team Member
VG Meats • Simcoe, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Arithmetic Private Tutoring Jobs Port Dover
Superprof • Port Dover, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Shift Runner(Norfolk)
Domino's Pizza Canada • Simcoe, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
City Dispatcher - Cambridge
Manitoulin Group of Companies • Cambridge, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
RV Sales Person - Cambridge
401 Auto • Cambridge, ON, Canada
Full-time
Last updated: 2 days ago • Promoted
Team Captain
Boldrimpact • Brantford
Full-time
Last updated: 9 days ago • Promoted
Crew Member
Wendy's • Cambridge, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
HVAC 313A Journeyman
Black & McDonald Limited • Kitchener, ON, Canada
Full-time
Last updated: 29 days ago • Promoted
Guitar Private Tutoring Jobs Port Dover
Superprof • Port Dover, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Furniture Production Team Member - Stratford
ABL Employment • Kitchener, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Crew Member
Home Improvement Plus - Oxford County • Kitchener, ON, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Snow Shoveler / Hand Crew Technician
The Davey Tree Expert Company • Brantford, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Back-of-House Supervisor
Jack Astor's • Kitchener, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Team Member (Night Shift)
Tim Hortons • Brantford, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted
Team Member
Tim Hortons • Delhi, ON, Canada
Full-time
Last updated: 30+ days ago • Promoted