administrative assistant

Education

• Secondary (high) school graduation certificate

Tasks

• Coordinate the flow of information within the team
• Direct and control daily operations
• Evaluate daily operations
• Motivate staff
• Open and distribute mail and other materials
• Plan and organize daily operations
• Train staff
• Establish and implement policies and procedures
• Train other workers
• Record and prepare minutes of meetings, seminars and conferences
• Determine and establish office procedures and routines
• Oversee the classification and rating of occupations
• Schedule and confirm appointments
• Manage training and development strategies
• Answer telephone and relay telephone calls and messages
• Oversee the analysis of employee data and information
• Answer electronic enquiries
• Oversee development of communication strategies
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Liaise with management, union officials and HR consultants
• Organize staff consultation and grievance procedures
• Arrange travel, related itineraries and make reservations
• Greet people and direct them to contacts or service areas
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents
• Perform data entry
• Provide customer service
• Work with the marketing department to understand and communicate marketing messages to the field
• Maintain and manage digital database
• Perform basic bookkeeping tasks
• Conduct performance reviews
• Evaluate work environments, programs and procedures to control, eliminate, and prevent disease or injury
• Supervise office and volunteer staff

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Attention to detail
• Repetitive tasks
• Large workload

Personal suitability

• Ability to multitask
• Excellent oral communication
• Excellent written communication
• Flexibility
• Team player
• Accurate
• Client focus
• Reliability
• Time management
• Accountability
• Dependability
• Due diligence
• Quick learner

Experience

• 1 year to less than 2 years