Product Manager, Non-Profit Organization (NPO) Experience

High-Level Overview:

We are seeking a deeply empathetic and highly operational Product Manager to lead the vision and execution for the entire NPO experience within Benevitys platform. This role requires profound expertise in the non-profit/charitable sector including regulatory environments compliance and the unique needs of NPO users. The primary focus will be on leading backlog refinement meticulous story management and ensuring rapid high-quality feature delivery that drives value for our NPO partners.

What youll do:

• NPO Subject Matter Expertise:Serve as the internal authority on global non-profit operations regulatory requirements and receipting standards.
• Compliance & Regulatory Oversight:Partner with Legal and Finance to ensure features meet complex global tax and charitable regulations (e.g. IRS CRA GDPR).
• Vision & Roadmap Advocacy:Champion a product strategy that optimizes the NPO user journey and enhances engagement with corporate clients.
• Backlog Ownership:Lead structured continuous backlog refinement sessions to ensure the team prioritizes high-value high-impact items.
• Story Breakdown Mastery:Deconstruct complex epics into executable user stories with clear acceptance criteria and technical dependency mapping.
• Strategic Prioritization:Maintain a transparent backlog articulating the why behind decisions to both engineering and business stakeholders.
• Cross-Functional Delivery:Collaborate daily with Engineering and UX/UI to manage sprint execution and ensure timely high-quality feature delivery.
• Stakeholder Liaison:Act as the primary bridge between the NPO team and internal departments like Client Success Finance and Sales.
• Change Management:Lead the rollout of new features by providing clear documentation internal training and enablement support.
• Success Tracking:Define and monitor KPIs for NPO engagement feature adoption and user satisfaction to measure product impact.

What youll bring:

• Experience: Minimum of 4 years of Product Management experience with at least 2 years focusing on products services or internal tools within the non-profit charity or philanthropic technology space.
• Domain Knowledge: Deep demonstrable knowledge of the non-profit ecosystem including fundraising grant management tax-receipting standards and the challenges faced by charity administrators.
• Agile & Execution Excellence: Proven expertise in advanced backlog management techniques including running highly effective refinement/grooming sessions and managing complex story dependencies.
• Analytical Skills: Strong ability to analyze quantitative and qualitative data (user feedback support tickets system usage) to drive product decisions.
• Communication: Exceptional ability to communicate technical requirements to engineers and regulatory constraints to business stakeholders.
• Tooling: Proficiency with standard agile and product tools (e.g. Jira Confluence product analytics platforms).

Nice to haves

• Previous NPO Experience: Prior experience working directly for a non-profit organization charity or grantmaking foundation.
• Financial/Compliance PM: Experience managing products with heavy integration points with finance compliance or disbursement systems.
• Global Perspective: Familiarity with international charitable regulations and standards beyond North America.
• UX/UI Sensitivity: A strong sense of user-centered design and a history of working closely with UX/UI designers to optimize complex workflows for non-technical users.