Financial Solutions Specialist

Company Description

PenFinancial offers products and services similar to a big bank but with a different approach rooted in purpose. We are on a mission to improve lives and strengthen communities. We support nearly 20,000 members and businesses across six branches in Niagara and Haldimand.

Our values—accountability, inclusivity, integrity, and respect—guide everything we do and shape the inclusive culture we foster. We are a Certified B Corporation committed to doing business for good, and we use 100% renewable energy.

Employees receive a generous benefits package including a living wage salary, defined contribution pension plan, performance‑based success sharing, competitive wellness programs, and educational allowances.

Job Description

Provide exceptional brand experiences for our members or prospecting members by delivering value‑added service to members, including loans, mortgages, registered and non‑registered investment products. Keep watch for opportunities to promote other member services to support member success. Complete all administrative duties accurately and on required timelines (“first time right”). Make sound lending decisions within limits.

Responsibilities

• Meet with members to gather required information to make sound loan and mortgage decisions within discretionary limits, and recommend approvals or declines to manager. Identify opportunities to promote other member services.
• Provide individualized financial counseling (e.g., debt consolidations, budgeting) and information to members. Meet with families to review accounts of deceased members. Lead the account opening process. Sell and cross‑sell credit union loan insurance products through education of members.
• Complete all administrative duties accurately and on required timelines, including preparing instructions for loan/mortgage documentation, ensuring accurate LOS, providing documentation for solicitors, conducting PPSA/Credit Bureau reports, balancing and processing CDI/CI/CL reporting and remittance, addressing loan extension requests, substitution of security, and problem solving. Prepare and process CAFTs, mortgage renewals, extensions, and add‑backs. Check credit files, registered (TFSAs, RESPs, RRSPs, RRIFs) and non‑registered investment entries processed by other staff to meet risk management requirements. Accurate preparation of all estate‑related administration and response to assigned reports.
• Work with and support all staff to ensure overall exceptional brand experiences. Be a positive influence on branch culture, support branch campaigns and promotions, back up MSRs as needed, and support Saturday rotation schedule.
• Review and act on all delinquent accounts and maintain systematic collection procedures for early identification of problem accounts. Promptly initiate and/or recommend appropriate action to minimize risk under direction of Branch Manager.
• Interview and advise members regarding investments (GICs, TFSAs, RRSPs, RESPs, etc.) and make referrals to appropriate staff as necessary.
• Perform other assigned responsibilities.

Qualifications

• 3+ years progressive experience in a credit union or bank branch with lending limits.

Salary

Salary Range: $51,681 – $64,601 (Target Salary: $54,911). Salary determined based on skills, experience, education, and other qualifications relevant to this position.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Location

St. Catharines, Ontario, Canada

Accessibility accommodations will be made for job candidates upon request.

To learn more visit https://www.penfinancial.com/careers