Case Manager

Who we are :

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges from information and education to case management psychosocial rehabilitation housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that in addition to dealing with client mental health issues address social determinants of health using the recovery model.

Overview of the Role :

Reporting to the HART Hub Lead this position provides case management advocacy and support services to mental health and addictions clients within the HART Hub of the Canadian Mental Health Association (CMHA) Durham. They will also play a role in working with clients and as a member of a multi-disciplinary team to identify and prioritize goals that foster recovery and Independence using a client-directed case management approach.

Location : HART Hub employees may begin work at 60 Bond St. West and will move to the designated HART Hub location in Oshawa at a later date.

Duties and Responsibilities :

• Participates as a member of a high performance multi-service team supporting clients living and participating in programs for Addiction and Mental Health supports at the HH
• Provides service in an integrated shared care model within a team
• Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long- term stability and growth
• Develop implement evaluate and revise treatment goal plans in collaboration with clients and team members
• Ensures that clients understand CMHA Durham services and agree to the expectations related to Hart Hub services using appropriate service agreements
• Works with clients in one-on-one and / or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals related to living a healthier life through stabilization recovery and appropriate housing
• Provides case management services in a respectful individualized supportive and flexible manner
• Supports and assists clients with developing their skills to live independently in the community and promotes safe and healthy living standards ensuring that clients basic needs of food clothing and shelter are met
• Provides support services to clients assisting with scheduled appointments arranging transportation to appointments and / or accompanying clients to appointments as necessary
• Supports clients to establish and foster peer supports and meaningful social connections
• Establishes supportive therapeutic relationship with clients and advocates for and with clients
• Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
• Documents client contacts creates daily logs summaries and completes reports in a timely manner as outlined in the CMHA Durham policies and procedures
• Performs other tasks as assigned by management

Client Safety :

Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention partnership with clients family members and fellow staff maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Other Duties as Assigned :

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Effort :

Risk Management :

Minimizes risks adhering to CMHA Durham Policies and Procedures identifying assessing evaluating and controlling risks ensuring well-being of employees and clients

Qualifications :

Working Conditions :

What we offer :

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class race sexuality gender age faith or ability. With a flexible working model (within reasonable parameters of the program) memberships to meditation apps competitive vacation wellness time and 100% employer paid health benefits work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.

Required Experience :

Manager

Key Skills

Project Portfolio Management,Motivational Interviewing,HIPAA,Computer Skills,Intake Experience,Lean Six Sigma,Conflict Management,Case Management,Team Management,Program Development,Social Work,Addiction Counseling

Employment Type : Full-Time

Experience : years

Vacancy : 1