Office Administrator & Receptionist

We're on the hunt for a friendly, organized, and service-driven superstar to join our team as an Office Administrator & Receptionist! In this dynamic dual-role, you'll be the welcoming face of GolfNorth, greeting visitors with a smile while keeping the front office running smoothly. If you're a proactive problem solver with top-notch communication skills, a knack for delivering outstanding service, and a team player ready to support our membership department with key administrative tasks, we'd love to meet you! This is an 16 month contract for a full-time role working 40 hours a week on-site. Candidates must be available to work between the hours of 8:30am to 4:30pm EST, from Monday to Friday.

Responsibilities:

• Greet visitors, clients, and staff in a warm, friendly, and professional manner.
• Answer and route incoming phone calls, emails, and inquiries efficiently and accurately.
• Maintain a tidy and organized reception area, ensuring a welcoming environment.
• Manage incoming and outgoing mail, packages, and courier services.
• Provide basic information about the company, services, and events to visitors and callers.
• Oversee daily operations of the front office to ensure efficiency and professionalism.
• Assist Accounting with sorting, organizing and filing incoming invoices.
• Handle basic troubleshooting of office equipment such as printers, phones, and computers.
• Provide administrative support to the membership team, including data entry and record maintenance.
• Assist with membership applications, renewals, and inquiries by ensuring accurate and timely processing.
• Handle initial member questions or concerns and escalate them to the appropriate team member if needed.
• Assist with the call center over flow as needed.

Qualifications:

• Previous experience in a receptionist, front desk, or office administrator role preferred.
• Exceptional customer service and communication skills (verbal and written).
• Strong organizational and multitasking abilities, with keen attention to detail.
• Proficiency in Google Workspace, Microsoft Office Suite (Word, Excel) and other office software.
• Experience with Tee On Golf Systems is an asset.
• Professional demeanor and appearance, with the ability to work well under pressure.
• Is familiar with the golf industry (but if not, we will teach you!)

Reason for Vacancy:

• Existing vacancy covering for a maternity leave