Customer Support Specialist

Primary Job Posting Location :

Lachine, Quebec Canada

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description :

This position supports customer accounts in a traditional Supply Chain Solutions (SCS) operations environment. This position analyzes and responds to customers requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. This position maintains ongoing relationships with customers and assists with customer set ups. This position provides service failure recovery management. This position provides back-up support to customer accounts and provides customer training on SCS systems. This position may require travel to customer locations for business and quality reviews.

Job duties include, but are not limited to :

• On-boarding / implementing new customers, educating new customers on our products and services
• Assisting customers with claims on damaged / lost shipments
• Communicating the status of ongoing claims to customers
• Monitoring customer activity to ensure positive trending and profitability
• Building / updating / sharing performance reports for key accounts
• Training customers on the claims process and other best practices
• Identifying penetration opportunities, executing sales support, and performing administrative duties whenever necessary.

An ideal candidate :

Job Requirements :

Other :

UPS Supply Chain Solutions offers a competitive compensation package including :

Competitive Benefits coverage and premium paid by the employer which includes :

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.