Manager of Revenue (202616)

Reporting directly to the Treasurer, the Manager of Revenue is tasked with overseeing all collection functions within the Town. This includes billing for interim, final, and supplemental property taxes, executing the tax sale process in accordance with applicable legislation, developing property tax-related procedures, preparing and analysing related statistics, monitoring property tax legislation, and administering the general Accounts Receivable function.

Accountabilities:

• Provide high-quality customer service to internal and external stakeholders by addressing property tax inquiries, accounts receivable questions, and other municipal revenue concerns, ensuring professional and timely communication.

• Lead, mentor, and develop the Revenue team, including recruitment, onboarding, performance feedback, and continuous training. Foster a collaborative environment and set clear annual goals for staff development.

• Oversee all aspects of property tax billing and the Town’s Accounts Receivable function: prepare and issue tax bills, verify data accuracy, process and reconcile payments (including downloading online payments for posting into the Town’s Financial System), and manage electronic billing programs. Investigate discrepancies and ensure compliance with regulations.

• Monitor past due accounts, communicate with taxpayers to resolve arrears, administer payment plans, and manage the tax sale process for accounts with outstanding balances in accordance with legislative guidelines.

• Ensure the integrity of the Town’s assessment base by communicating all assessment changes, apportionments, and any errors or omissions from the assessment roll to MPAC.

• Review correspondence to taxpayers as it relates to changes in assessment, such as Post Roll Amendment Notices (PRANs), plans, severances, and consolidations.

• Manage the year-end close of the AR sub-ledger to ensure revenue is recognized in the correct fiscal year, in accordance with Public Sector Accounting Board Standards.

• Maintain and update internal policies and standard operating procedures for accounts receivable and property taxation, ensuring compliance with current legislation and best practices. Regularly review documentation for audits and internal reviews.

• Collaborate with IT and software vendors to implement and maintain tax and accounts receivable systems, including system testing, troubleshooting, and staff training for optimal efficiency and data integrity.

• Deliver accounts receivable and property taxation training to staff across departments, create reference materials, and serve as a resource for complex inquiries and procedural guidance.

• Prepare detailed reports for the Treasurer, Council and Committees, including updates on revenue collection, tax arrears, and growth projections using MPAC data. Analyze trends and provide recommendations to support policy and budget decisions.

• Establish and maintain positive relationships with external partners such as MPAC, lawyers, and the Land Registry Office to ensure accurate property records and effective communication on taxation matters.

• Undertake additional related duties as required, supporting departmental and Town-wide objectives with flexibility and professionalism.

Qualifications:

• University degree in accounting, finance, or equivalent

• Minimum eight (8) years' experience, including five (5) years in a technical municipal property tax role and three (3) years in a supervisory capacity

• Professional accounting designation (CPA) and completion of the Municipal Tax Administration Program (MTAP) are assets

• Proven supervisory skills and knowledge of HR practices

• Thorough understanding of Ontario Assessment and Municipal Legislation, property tax, and tax sale legislation

• Strong communication, customer service, and conflict resolution skills, including the ability to defuse difficult situations

• Demonstrated tact, diplomacy, confidentiality, and teamwork

• Experience with accounting and negotiating payment plans for arrears

• Knowledge of the Freedom of Information and Protection of Privacy Act related to property ownership and taxation

• Proficient with Microsoft Office, Outlook, Financial/Municipal Taxation Database, AMANDA, and Municipal Connect

• Exceptional attention to detail, strong organizational and multitasking abilities, and a continuous improvement mindset

Compensation:

The salary for this position (35 hours per week) is $128,866 - $153,411 annually.

Position Details:

This posting is for an existing vacancy.

Location:

This position allows a blend of working onsite and remotely based on the needs of the business, in accordance with the Town’s Work from Home Policy, and is subject to change.