HR People Services Operations Specialist (with German)

Description

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

Currently, we are recruiting for candidates for the role of to add them to our talent community. If you'd like to start and accelerate your career in HR using your German language skills, this role is ideal for you.

• Provide HR administrative services including preparation of HR documents with subject to all legal rules and collective agreements in Germany
• Become the HR Tier1 Team’s Subject Matter Expert for the given HR Processes & Activities and provide guidance on processing transactions correctly in Workday and other HR systems
• Maintain HR Data and Transactions in applicable HR Systems
• Be the first point of contact for queries coming from manager and employees via cases (ServiceNow)
• Support Line Managers, employees and peers with complex transactional HR matters, providing operational and tactical HR support with a focus on Workday navigation, HR advisory and procedure coaching
• Cooperate with various stakeholders and work in the project-based frameworks
• Take active part in knowledge transfer, optimisation and / or redesigning processed reflecting GSK strategy and values
• Work in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies - Ensure Data accuracy and conduct Quality Controls & Audits for data travelling into our Payroll System
• Work closely with internal colleagues to ensure high accuracy of resolutions and customer satisfaction
• Take accountability for ensuring all relevant Knowledge Articles including indicated Service Operating Model are fit for purpose and governed according to accepted global & local standards
• Collaborate closely with and learn from our in-market Team Members who are an integral part of our Team to keep knowledge on processes up to date and align on high customer service standards
• Cooperate closely with our local HR Business Partners and external vendors to share knowledge on processes and anticipate the need of improvement
• Employ case management system effectively to ensure efficient case delivery and act as the central contact for the GSK employee or manager, ensuring they are kept up to date with regular updates and follow up for closure

As we have several vacancies available, you might also : handle employee phone calls, conduct live chats, email to provide end-to-end navigation support : identify customer needs, clarify issues, give timely updates and provide final solutions for queries coming from employees regarding whole employee lifecycle.

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career.

GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant.

We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team ( ) to further discuss this today.

We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application.

LI-GSK #LI-Hybrid

Why Us? GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.GSK is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class. Important notice to Employment businesses / Agencies GSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site. All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.