user support technicianE-NET SOLUTIONS INC. • Calgary, AB, CA

user support technician

E-NET SOLUTIONS INC. • Calgary, AB, CA

30+ days ago

Job type

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: Other trades certificate or diploma
Experience: Experience an asset
Computer support specialist
or equivalent experience

Tasks

Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents

Supervision

No supervision responsibility

Computer and technology knowledge

Device drivers
Networking software
Networking security
Internet
Servers
Desktop applications
Security software
Mail server software
MS Windows
Spreadsheet
TCP/IP
Wireless networks

Security and safety

Criminal record check

Transportation/travel information

Vehicle supplied by employer
Willing to travel
Willing to travel regularly
Valid driver's licence

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Physically demanding
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Own tools/equipment

Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you authorized to work in Canada?
Are you available to start on the date listed in the job posting?
Are you currently a student?
Do you have experience working in this field?
Do you live near the job location?
Do you meet the language requirements listed in the job posting?

Employment terms options

Evening
Morning

Employment terms options

Day
Weekend
Overtime required

Workplace information

On the road job

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

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User support technician • Calgary, AB, CA

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