Medical Receptionist

The Carefirst Family Health Team (FHT) is seeking full-time/part-time permanent Medical Receptionists to join our innovative, interdisciplinary team dedicated to delivering high-quality, community-based care.

About Us

Carefirst FHT is committed to delivering exceptional, comprehensive primary care through a collaborative, team-based model that includes family physicians, nurse practitioners, nurses, social workers, dieticians, physiotherapists, and medical receptionists. We have a robust Chronic Disease Management and Prevention program, including a Diabetes Education Program, and are actively involved in many of the Ontario Health Team’s primary care initiatives.

Our strong community partnerships ensure coordinated, high-quality, patient‑centred care across the continuum. We work closely with the Carefirst Seniors & Community Services Association to provide truly integrated services.

On‑site & Integrated Programs/Services

• Ontario Health atHome (formerly Home and Community Care Support Services)
• MINT Memory Clinic
• Ontario Structured Psychotherapy (OSP) Program
• Specialist clinics: psychiatry, cardiology, endocrinology, nephrology, optometry, geriatric medicine, gynecology, chiropody, and audiology

Clinic Locations

We currently operate two well-established clinics in Scarborough and Richmond Hill. Beginning in Fall 2025, we will be expanding with five new locations to support continued growth and community needs.

Current clinic locations

• 300 Silver Star Blvd, Scarborough (Midland / McNicoll)
• 420 Hwy 7 East, Richmond Hill (West Beaver Creek / Hwy 7)

New clinic locations

• Within Richmond Hill / Thornhill
• 360 Highway 7 East, Richmond Hill (Highway 7 / Chalmers Rd)
• 105 Gibson Centre, Markham (Steeles Ave East/Warden Ave)
• Unionville Commons, Markham (Unionville Main Street/Highway 7 East)

Employees will be assigned to a location that aligns with their preferences and residence, with occasional rotation to support clinic operations.

We are currently seeking a Medical Receptionist to join our Family Health Team.

Terms:

Full Time Permanent / Part Time Permanent

Responsibilities:

• Provide administrative and clinical support at the front desk to ensure smooth daily operations of the Family Health Team
• Greet and receive patients for various physicians and other healthcare practitioners, coordinate efficient patient flow, and provide professional and caring interaction with patients
• Responsible for booking appointments, scheduling patients, and providing follow-up; answering the phones, photocopying, receiving faxes and medical reports, and then scanning into the Electronic Medical Records (EMR) system
• Collect and process OHIP billing on a weekly basis
• Maintain and manage patient files, charts, and records while safeguarding patient confidentiality

Requirements:

• Diploma in Health Care Administration, Medical Office Administration, or related discipline
• At least 1 years’ front desk experience, in a healthcare setting preferred
• Exceptional telephone etiquette and customer service skills
• High degree of accuracy and attention to detail
• Knowledge of OHIP billing and coding
• Strong interpersonal skills, as well as being able to accept work from various sources (physicians, nurses, office manager)
• Well organized and ability to multitask in a fast‑paced environment
• Proficient computer skills in Microsoft Office, and EMR (Telus Practice Solutions) is an asset
• Available to work flexible hours including some evenings and weekends
• Fluent in English and a second language that reflects the community served, such as Cantonese, Mandarin, is an asset
• A valid vulnerable sector police record check completed within one year

Benefits:

• Dental Care
• Extended Health Care
• HOOPP
• Comprehensive Orientation Program
• Training and Education Subsidy

Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted