Store Manager

Consider joining us as a Store Manager if:

You have retail, service centre, or branch management experience. You are genuinely curious about our industry and willing to put in the time and research to learn more, share your knowledge, coach a team, and provide leadership support to the organization. You are someone who can effectively navigate customer relationships and promote an exceptional level of service.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role

We are adding a customer service-oriented, results-driven Store Manager to our team in Langley, BC. This posting is for an existing vacancy. You will take ownership of the financial success, people management, administration, sales and service of your location. You will play an integral role in keeping our operations running smoothly, assisting our Regional Manager with the management and leadership of all aspects of the business and the execution of policies and procedures.

What’s in it for you?

Growth opportunity. This is an immersive opportunity to learn our business and our industry and be involved in every aspect of what we do. You will ensure our team has all of the support, skills, and information they need to do their best work. From retail sales to mobility/rehab sales, from warehouse to repairs, you will learn the functionality and benefits of our products and services - and lead the team performing in these areas every day. You will foster a collaborative and goal-driven environment, support the strategy and improve operational efficiencies and roll up your sleeves to make things happen.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have the opportunity to learn the business and industry, following a career path with us that best suits you. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Foster a collaborative and supportive environment with a focus on team wins. You will coach, guide, and assist your team whenever needed. You will inspire a focus on customer experience and foster collaboration. Every day, you will remove roadblocks, manage pressure points, work alongside them, and maintain open communication. You will lead daily huddles, motivating and empowering the team to exceed expectations.
• Administration. You will assist the Regional Manager in the overall development and execution of the strategic plan. You will support the data and reporting function, maintain our client database, order office supplies, and meet the overall needs of the store and office.
• Support sales. You will drive collective efforts to exceed overall store sales performance targets. You will confirm rates, follow up on leads, and be aware of overdue agreements. You will ensure all equipment is secure, in good condition, and delivered on time.
• Promote and prioritize customer service. You will respond to customer inquiries by phone, email, and in person, acting as a Motion ambassador. You will ensure the needs of our clients are met and be a point of escalation, navigating conflicts to resolve issues quickly.

What you bring:

• Experience. You have progressive experience in a retail, branch, or service environment leading up to a Supervisor, Assistant Manager, or Manager role. You have exposure across all facets of a retail environment, including staffing, scheduling, marketing, sales promotions, sales management, inventory control, administration, and finance. You can balance competing demands, meet deadlines, and change priorities as needed.
• People management skills. You have experience leading teams and you bring strong values of respect, responsiveness and an outstanding work ethic with you. You are empathetic, patient and service-oriented, with conflict management skills. You can build trust and influence decisions. You thrive in a collaborative environment, working with internal and external teams to grow business and satisfy our customers. You have flexible and professional communication skills. You are comfortable initiating conversations on the phone, by email, or in person.
• Technical Skills. You are experienced with Microsoft Office Suite and can come up to speed on new software programs.
• Additional must-have requirements. You have a clean criminal background check and are bondable. You can lift and carry up to 50 lbs.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $50,300 - $75,400 annually. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources