Junior Service Coordinator

Job Description

Job Description

Salary : $55,000 - $65,000 per year

Xradar BC Inc. provides services to the construction industry. Our services include Concrete Scanning, Cutting & Coring as well as a variety of non-destructive testing & advanced reporting. Our clients typically include General Contractors, Mechanical & Electrical Contractors as well as other trades aligned to the construction industry.

To learn more about Xradar, please visitxradar.ca!

As Xradars Junior Service Coordinator, you will make an impact on our organization by managing the day-to-day schedules of our team of technicians & providing superior customer service to our clients. You will often be the first line of enquiry for clients who are looking to book jobs, have their queries answered or have problems that need to be solved.

You will be a key member of our team & join the company at an exciting time of incredible growth. Career opportunities will there for the right candidate.

As a Junior Service Coordinator, your day-to-day responsibilities will include :

• Answering the phone & responding to client emails in a timely fashion
• Identify customer needs, clarify information, and provide solutions to best help our clients.
• Entering bookings into our system in a consistent & detailed fashion
• Assign technicians to jobs as per skill level, availability, response time, and proximity to the location.
• Organizing and optimizing technicians daily schedules.
• Preparing quotes requested by customers and from project specifications & take offs.
• Obtaining detailed information from clients and setting realistic expectations by informing our clients about the abilities or limitations of Xradars technology and services.
• Sending job order information as required and debriefing technicians where relevant.
• Checking in daily with our technicians to see how work progresses on site
• Be able to advise the clients on pricing & provide rough estimates.
• Liaising with intercompany departments to schedule multi-service jobs.
• Provide office support functions to our local office including arrangement of administrative tasks to support the offices functioning and technicians in their day-to-day.

Other tasks related to this role include;

On your resume, we will be looking for the following :

During the interview process, we will be looking for :

Why Xradar?

Commitment to Diversity, Inclusion and Equality :

XRadar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless ofancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!

To Apply

Upload your resume and cover letter in one document. We encourage all those who are legally eligible to work in Canada to apply. While we thank all candidates who apply, only those deemed qualified by our hiring managers will be contacted.

Our Culture

As part of GeoRadar Group - an employee-owned company - Xradar prides itself on being flexible and innovative. We have a diverse, youthful culture where career development is both supported and encouraged. Continually striving for excellence and pushing for higher standards, Xradar is client-focused yet employee-driven. We see ourselves as a unique group of individuals unified by the common goal of being the best in our industry.

About Us

Xradar is the largest and most experienced provider of concrete scanning services, non-destructive testing (NDT), structural drawings, void & crack detection, and corrosion mapping across Canada. We are a COR-certified company that ensures safe working environments for our employees backed by safe job procedures and a vigorous training program.

Commitment to Diversity, Inclusion, and Equality :

XRadar is strongly committed to equal opportunities in employment. We believe in building an environment that is inclusive and supportive for all individuals regardless of ancestry, race, color, religion (including religious dress) or creed, national, ethnic, or social origin, including caste, sex, sexual orientation, or gender identity or expression, genetic information, age, disability, military or veteran status, medical condition, marital status, citizenship status, or other protected categories as provided by human rights legislation. Our goal is to build an organization that supports diversity inside out!