Application Support Specialist (Business Application Support Officer)

SUMMARY OF THE ROLE

• Business Application Support Analyst
• Salary Range $70,000 - $85,000
• Working in Puslinch, On

The Business Application Support Analyst is responsible for providing technical support and expertise in business application maintenance, configuration, and troubleshooting. This role ensures the effective functioning of applications, supports users and collaborates with various departments to optimize system usage and continuity.

WHAT YOU’LL BE DOING

Key Responsibilities:

• Application Support:
• Provide second-level support for business applications.
• Troubleshoot and resolve application-related issues.
• Escalate complex issues to higher-level support and/or suppliers when necessary.
• User Assistance:
• Assist users with application-related queries and provide training as needed.
• Develop user guides and documentation for applications.
• System Maintenance and Monitoring:
• Perform regular maintenance and updates on business applications.
• Monitor application performance and ensure system stability.
• Collaboration:
• Work closely with IT teams, developers, and business units to implement and improve applications.
• Participate in project teams to deliver new applications or enhancements.
• Documentation and Reporting:
• Maintain accurate records of support requests and resolutions.
• Generate reports on application performance and support activities.
• Continuous Improvement:
• Identify opportunities for process improvements and application optimizations.
• Stay up-to-date with industry trends and best practices.

WHAT YOU’LL NEED

• Bachelor's degree in Computer Science, Information Technology, or related field. or experiences in a related field.
• Proven experience in application support or a similar role.
• Strong technical skills and familiarity with business application software.
• Excellent problem-solving and analytical abilities.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to support.

Preferred Skills:

• Knowledge of specific business applications relevant to the organization.
• SAP / CRM / Office 365 / Sharepoint / Teams /
• Understanding of ITIL/ISM or other IT service management frameworks.
• Experience in utilizing ticketing systems (TOPdesk or other similar)

WHAT YOU’LL GET

• Flexible Work Schedule (Hybrid)
• Health and Dental Benefits
• GRSP match
• Company sponsored events
• Paid vacation
• Employee Assistance Program (EAP)
• Educational Reimbursements
• Casual dress