Customer Service Professional - Bilingual III

Our client, a top banking client in Canada is looking to hire a  Customer Service Professional - Bilingual III X 8 Positions for their team with a contract for 1 year with potential extension or conversion to Permanent. This role is Hybrid. Tuesday / Wednesday / Thursday in the office for their Primary Location : Halifax Nova Scotia OR Montreal, Quebec OR Waterloo, Ontario.

Schedule Hours : Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 8 : 00am - 12 : 00am AST / 7 : 00am - 11 : 00pm EST Monday - Friday, and Saturday-Sunday 9am-9pm AST / 8 : 00am - 8 : 00pm EST. Open 365 days per year). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.

Training : will work 8am - 4pm during training period

Job Description

As a Customer Service Professional, you will be responsible for managing all aspects of customer service and addressing customer needs through inbound phone, email, and potential outbound follow- up services, all pertaining to Internal Bank's products. Must have strong interpersonal, customer service and communication skills.

Candidate Requirements / Must Have Skills :

• Call center experience
• 3+ Previous customer service experience in a contact center, retail environment or service industry.
• A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.
• You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.
• A solution driven mindset, problem solving and decision-making skills.

Billigual - fluent in english / french

Nice-To-Have Skills :

Call center experience within bank environment or financial institution.

Education : o Bachelor's degree

Additional Soft Skills

Reliable and accountable for meeting your key performance indicators.