Software Developer - CRM - Senior

Selection Criteria

Section

Percentage

Criteria

Application design and development experience

50

7-10 years of experience as a Senior Software Developer - CRM

In-depth knowledge of CRM platform (e.g. Microsoft Dynamics) and its features, including portal technologies such as MS Power Pages.

Proven experience developing and implementing end-to-end CRM solutions that align with business objectives.

Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.

Strong proficiency in developing custom solutions using Microsoft Dynamics CRM development tools, such as Custom Workflow Activities, Plugins, Custom Actions, and JavaScript.

Experience with data migration and transformation in Dynamics CRM, including data import/export and data manipulation using tools like Data Loader.

Knowledge of data modeling and database design principles within the context of Dynamics CRM.

Knowledge of API integration methods to connect CRM systems with other applications.

Experience with programming languages and scripting (e.g., JavaScript, Apex, Python) for customizations and integrations.

Methodology, Problem Solving and Analysis Skills

30

Demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.

Complete knowledge of SDLC methodologies e.g., Agile development environment

Familiarity with version control systems (e.g., Git) to manage code changes and collaborate with other developers.

Experience developing integrated test scenarios, identifying test data, executing test scenarios as part of system integration testing (COTS and custom), troubleshooting, and resolving issues identified and documenting test results.

Experience in providing Go-live support and conducting post implementation reviews.

Ability to identify the root cause of problems and provide viable solutions.

Strong analytical skills to diagnose and resolve technical issues, performance bottlenecks, and system errors in Dynamics CRM solutions

Ability to collaborate with cross-functional teams, including developers, analysts, testers and business users.

Experience working with CRM vendors, understanding product roadmaps, and evaluating third-party integrations.

Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.

Ability to perform data-driven decision-making to optimize CRM performance and functionality.

Creative thinking and the ability to devise innovative solutions to unique challenges.

Planning, documentation, and communication

20

Experience conducting stakeholder interviews, gathering requirements, and documenting use cases.

Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.

Experience in creating and documenting the technical design, development and delivery of specified technology solutions including reports, interfaces, conversions, extensions, workflows, procedures and customizations.

Ability to design and articulate complex technical concepts into executable development work packages.

Excellent verbal and written communication skills to effectively convey technical information to both technical and non-technical stakeholders.

Experience in providing estimations of project delivery based on business requirements.

Experience presenting solution designs, project updates, and recommendations to management.

Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.