Client Service Manager - Integrated Care Solutions

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are seeking a dynamic Client Service Manager to lead our Integrated Care Solutions (ICS) team. As a pivotal role within our organization, you will drive the operational success of our Integrated Care Solutions in the Greater Toronto Area (GTA) and northern regions, ensuring high-quality clinical service delivery and client satisfaction. If you are passionate about clinical service delivery, adept at business strategy, and enjoy mentoring, we would love to hear from you.

This is a full-time permanent position based in Mississauga. This role will support our GTA and northern communities in a hybrid home, in-branch, and in-office environments.

What you will be doing :

• Oversight of the day-to-day service delivery in GTA and northern communities
• Your leadership style is being people-oriented. You get the job done by focusing on the well being of your team. You will develop and build a best-in class and high performing team made up of healthcare and administrative professionals by empowering and challenging them to be their best self.
• You encourage a collaborative and engaging environment with internal and external stakeholders to implement the key deliverables of Closing the Gap
• You don’t compromise on service delivery. Working closely with the leadership team to build long and short term action plans to meet quality client services within the community while taking into consideration every contingency based on our contractual obligations and key performance indicators.
• Results Oriented. You manage the annual budget of the division including planning and implementing business development opportunities to meet the goals of the division.

Skills needed for success :

What you can expect :

As a member of Closing the Gap Healthcare’s Team Made for Caring, you can expect :