Service Administrator

Sandvik Mining is seeking a

Service Administrator

Location Saskatoon, SK

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Service Administrator to join our team in Saskatoon. The Service Administrator is responsible for providing administrative support to the service department, including data entry, report generation, customer correspondence, and participation in continuous improvement initiatives. This position plays an important role in the success of our business by working cross-functionally with different stakeholders to ensure that our service administration process is being executed efficiently and effectively.

Are you an experienced Administrator who thrives in a fast-paced environment? Can you navigate new computer systems and databases with ease? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Open and maintain job orders for the Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs.

Provide prompt responses to internal department expedited requests and proactively work to resolve concerns with the appropriate stakeholders.

Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow up with the appropriate parties to address any issues or concerns.

Prepare and maintain documents and specifications to provide work orders.

Complete data collection and reporting as required by location.

Work collaboratively with cross-functional teams, specifically the Account Team and Operational Support Team to ensure successful business outcomes.

Open and close warranty job orders using various software tools.

Provide general clerical support and data entry.

Create and maintain graphs, spreadsheets, and order confirmations.

Participate in continuous improvement initiatives such as new software system rollouts.

Performs other relevant duties as assigned by the manager.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

At least one (1) year of prior job experience in an administrative function.

Post-secondary study in Business Administration or equivalent program is considered an asset.

Experience processing warranty claims and making decisions based on warranty policies is considered an asset.

Familiar with ERP and Asset Management systems a definite asset.

Strong administrative skills and computer literacy.

Strong attention to detail.

Excellent organizational and time management skills.

Strong communication and interpersonal skills.

Ability to work, orally and in writing, in French and in English (asset).

Ability to work well under pressure.

Proven experience with SAP, Excel, PowerPoint, and Power BI is required.

General knowledge of mining equipment product lines an asset.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.

The opportunity to be part of an ambitious team, in an industry leading business.

The opportunity to reach your full potential.

Ongoing development and training.