Bilingual Electrical & Mechanical Support Specialist

What You’ll Be Doing

As a Bilingual Electrical & Mechanical Support Specialist, you’ll serve as a trusted expert providing technical assistance to customers, dealers, and internal teams across North America. Drawing on your strong electrical troubleshooting skills, mechanical aptitude, and customer support experience, you’ll help ensure that Hörmann’s access solutions perform to the highest standards. This is a desk-based technical support role that can be performed remotely or from our office, depending on your preference. You’ll primarily provide support via phone and email. While there may be occasional travel for special projects such as training, or trade shows, this is not a field service position.

Your Key Responsibilities

• Provide bilingual technical support (French and English) via phone, email to customers, dealers, and internal teams.
• Diagnose and resolve electrical and mechanical issues related to control systems, including PLCs, relay logic, and inverters.
• Support field operations remotely for repairs, or maintenance.
• Assist with warranty claim processing, technical documentation, and troubleshooting records.
• Collaborate with Engineering and R&D teams on product testing, prototyping, and continuous improvement initiatives.
• Provide technical support for trade shows, marketing initiatives, and showroom / display setup as needed.
• Develop and maintain technical documentation, including manuals, installation guides, and training materials.
• Promote and adhere to all health and safety policies, fostering a culture of safety in every task.

What You Bring To The Role

Skills And Knowledge

Why You’ll Love Working Here

Our Values

About Hörmann

Hörmann is a global leader in access solutions serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we’re focused on building something exceptional — together. If you’re passionate about solving technical challenges and supporting innovative products, we’d love to hear from you.

Ready to Make an Impact?

Bring your technical expertise, bilingual communication skills, and customer-focused mindset to a company that values innovation, collaboration, and growth. Apply today and help shape the future of Hörmann across North America.

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