Account Manager – Lumber (Sales & Marketing) / Gestionnaire de comptes – Bois d’œuvre (ventes et marketing)

The activity of GreenFirst Forest Products is rooted in the forest! For us, well-managed forests really make sense for our business, our communities, and the environment. We have a deep connection to Canada’s forest lands and sustainability. If this commitment to the environment and Canada’s forests resonates with you, come join our team.

Position  : Account Manager – Lumber (Sales & Marketing)

Location : Toronto (Remote / Hybrid working options available)

Commitment :

• Live up to GreenFirst’s values, principles, and guidelines.
• Bring an open and cooperative attitude to your job, contributing to our positive work environment.
• Comply with all health, safety, and environmental standards, as well as applicable regulations and laws.

Responsibilities :

• Ensure optimal use of resources and application of corporate financial controls, while working to optimize the overall profitability of the Organization.
• Assist in fostering positive Health and Safety culture.
• Deliver required sales volumes and manage sales plans with the Lumber Division.
• Negotiate pricing in line with agreed price authorization.
• Negotiate and maintain annual contracts with key customers that maximize contribution margins.
• Engage in regular communication with current and potential customers through email, phone calls, and in-person visits.
• Develop and maintain the customer base and establish high-level relationships with their accounts, in accordance with group guidelines.
• Oversee customer service by coordinating with logistics and supply teams to ensure customers’ demands are being successfully met.
• Resolve complaints in a timely manner to minimize costs.
• Assist in the planning and preparation of marketing and promotional material.
• Identify competitive advantages and leverage those to increase margins.
• Assist in establishing credit and managing accounts receivables.
• Assist in improvement of customer service and other internal procedures.
• Assist in the forecasting of short-term and medium-term sales opportunities.
• Manage inventory levels through contract opportunities and spot sales to ensure inventory targets are achieved.
• Collect information related to regional issues and trends to allow the division to take appropriate action to ensure short and long-term positioning within the region and accounts.
• Support the development of quarterly forecasts, annual Marketing and Sales budgets and 5-year plans.
• Identify customer needs and translate them into value-added propositions, which increase sales
• Prepare and distribute sales administrative reports in a timely manner to ensure robust cross-departmental communication.
• Operate within sales expense guidelines.
• Advise and / or recommend changes or opportunities, outside of your direct area of accountability that will contribute to optimizing the short and long-term growth objectives of the division.
• Build positive and productive relations within the departments and with all customers, both current and prospective. Fosters collaboration and trust across department lines.
• Adapt quickly to constantly changing circumstances in a highly dynamic role.

Requirements

• Degree from an accredited college and / or University with a preference on a business degree.
• At least 3 to 5 years of experience in sales, business development, account management and / or customer service – Required.
• Experience in an industrial manufacturing environment is preferred.
• Knowledge of manufacturing processes, customer service, logistics, sales and marketing procedures, finance and accounting principles as it pertains to KPI’s and P&L analysis and order flow management is essential.
• Knowledge of international culture and business practices
• Bilingual : Proficiency in both French and English an asset (preferred not required)
• Proficiency with computer software such as Microsoft Office, Excel, & PowerPoint. – Required.
• Occasional travel within North America – Required.
• Valid Passport – Required.
• Valid Driver’s License – Required.