911 Dispatcher

STATUS : Possibility of permanent and temporary positions

JOB POSTING NUMBER : 563

POSTING PERIOD : Currently ongoing

SALARY : Class 6 – from $51,173 to $78,728 / year - We recognize years of experience directly related to the position for salary placement.

SCHEDULE :   33.75 hours per week, rotating shifts

WORK MODE :    In-person

The challenges that await you

Do you love the adrenaline rush?

Can you manage your stress and emotions under pressure?

Does the unpredictable stimulate you?

We have the job you are looking for!

You will receive and process urgent calls from the public in a way that ensures appropriate interventions are carried out to ensure the safety of the population of the third largest city in Quebec. You will operate a computer system to receive and transmit various messages. You will route information, messages, and directives to the relevant Service units or organizations.

The ideal profile for us

• Hold a high school diploma (DES) or a college studies certificate (AEC) as a Dispatcher in an emergency call center (asset);
• Have two (2) years of experience in a communications center (9-1-1, airport, alarm company, etc.), a call center, or in another relevant field;
• Be available to work rotating shifts during the day, evening, night, and weekends throughout the year;
• Have no criminal record related to the job;
• Very good command of French and English (written and spoken);
• Comfortable with computer tools and data entry.

The selection process includes various steps such as :

Skills

Interpersonal communications

Analytical ability

Customer orientation

Problem-solving

Ability to work in a team

Action-oriented

Stress resistance

Active listening

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working with pleasure.

For this position, we offer competitive working conditions :

Only candidates meeting the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you require special accommodations to participate in the selection process, please let us know as soon as you are invited.