Community Coordinator

Job Description

destinationone is proud to exclusively partner with Helicopters Without Borders (HWB), a mission driven nonprofit organization redefining how health and wellness services are delivered to remote and underserved communities across British Columbia.

• Support trip planning and logistics, including accommodations and community notifications
  
• Develop and maintain Standard Operating Procedures (SOPs) and Policies
  
• Manage patient sign up processes and awareness materials
  
• Coordinate program communications, including SMS or social media notifications
  
• Support food security and community initiatives tied to clinic delivery
  

• Act as the in community representative of HWB
  
• Manage patient flow, sign up sheets, and waiting lists
  
• Serve as the main point of contact for communities, healthcare workers, and HWB team members
  
• De escalate challenging or emotional situations with empathy and professionalism
  
• Gather informal community feedback and service requests
  
• Support health promotion and education initiatives
  
• Collect surveys and assist with community engagement activities
  

• Participate in community debriefs
  
• Provide structured feedback and reporting to the operations team
  

• Build strong, trust based relationships with community partners
  
• Help design and document systems and processes for this new role
  
• Act as an internal cultural safety champion
  

Requirements

• Strong organizational and multitasking skills
  
• Exceptional communication and listening abilities
  
• High emotional intelligence and cultural humility
  
• Ability to work calmly and independently in high pressure environments
  
• Confidence and assertiveness balanced with empathy
  
• Proficiency with Google Workspace, Microsoft Teams, and project management tools such as Asana
  
• Valid driver’s license and access to a vehicle
  

• Approximately 20 weeks per year of travel, Monday to Friday, with weekend returns
  
• Standard hours are 8 am to 5 pm with flexibility required during flight weeks
  
• Ability to work in locations with limited or no cell service or WiFi
  
• Reporting to the Program Manager
  
• Physically able to help load and unload the aircraft
  
• Comfortable with flying by helicopter to some of the most gorgeous and remote areas in Western Canada!
  

• Highly organized self starters
  
• Individuals comfortable operating with autonomy and limited structure
  
• Candidates with experience in community engagement, healthcare outreach, or frontline nonprofit work
  
• Candidates with lived experience or familiarity working with Indigenous or remote communities are strongly encouraged to apply
  

Your support helps HWB continue delivering care to communities where roads do not reach. DONATE NOW!

Requirements
• Strong organizational and multitasking skills • Exceptional communication and listening abilities • High emotional intelligence and cultural humility • Ability to work calmly and independently in high pressure environments • Confidence and assertiveness balanced with empathy • Proficiency with Google Workspace, Microsoft Teams, and project management tools such as Asana Work Environment and Expectations • Approximately 20 weeks per year of travel, Monday to Friday, with weekend returns • Standard hours are 8 am to 5 pm with flexibility required during flight weeks • Ability to work in locations with limited or no cell service or WiFi • Physically able to help load and unload the aircraft • Reporting to the Program Manager • Comfortable with flying by helicopter to some of the most gorgeous and remote areas in Western Canada! Who Will Thrive in This Role • Highly organized self starters • Individuals comfortable operating with autonomy and limited structure • Candidates with experience in community engagement, healthcare outreach, or frontline nonprofit work • Candidates with lived experience or familiarity working with Indigenous or remote communities are strongly encouraged to apply